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<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Reporting and Analytics team is to establish the Operational Risk and Controls strategy for US Consumer Services, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.US Consumer Services is looking for a Senior Manager of Reporting and Analytics focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Manager, US Consumer Services Reporting and Analytics will:<ul><li>Oversee execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.</li><li>Oversee tracking of issues with KRI limits and risk appetite for US Consumer Services to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly</li><li>Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU</li><li>Manage specific risk and controls governance forums for US Consumer Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums</li><li>Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication</li><li>Support the internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)</li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU</li><li>Lead implementation of key areas training initiatives that align with Operational Risk Management</li><li>Manage processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul><h4>Required Qualifications: &nbsp;</h4><ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Excellent project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul><h4>Preferred Qualifications:&nbsp; </h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: <ul><li>Translating operational risk strategy and programs into performance trends and themes</li><li>Developing compelling reporting materials and insights regarding risk management performance and adherence to guidelines and standards</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds</li><li>Performing or supporting an audit or review of operational processes, risks, and controls</li><li>Advanced PowerPoint and Excel skills, including extensive formula and pivot table creation&nbsp;</li></ul></li></ul><ul><li>Experience in financial services industry</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Manager - Control Management Reporting & Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleWe are embarking on a large-scale digital transformation program to continue to modernize and enhance our digital capabilities and offerings across our proprietary European and North American markets. We are seeking an experienced Analyst, Product Management who will support with defining and delivering new features to support the capability roadmap and partner with our engineering teams to deliver results.&nbsp;Key Responsibilities<ul><li>Support the Product Manager in driving the roadmap for the platform.</li><li>Work closely with stakeholders gathering requirements</li><li>Understand and document user needs / pain points</li><li>Creating features, business flows and acceptance criteria</li><li>Break down features into user stories. Ensure work focuses on those with maximum value</li><li>Complete research and analyze market trends / regulation</li><li>Participate in team ceremonies including, but not limited to, daily standups, demos and retrospectives</li><li>Follow external industry trends, competitor developments and regulatory changes</li><li>Keep abreast with agile/scrum best practices</li></ul>&nbsp;Requirements/Qualifications<ul><li>Ability to translate business requirements into user stories &amp; technical specifications into business digestible instructions &amp; guidelines</li><li>Ability to effectively collaborate with internal and external stakeholders and effectively operate in ambiguity and quickly evolving priorities</li><li>Strong collaboration skills, ability to navigate cross functional teams to deliver on shared objectives</li><li>Previous experience managing end-to-end software execution in an agile environment for digital products preferred</li><li>Knowledge of Data and reporting tools for Payments across mandates, exceptions, and allocations would be a plus</li><li>Knowledge of US payment systems is a plus</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst, Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Risk &amp; Compliance Organization (“GRC”) independently oversee the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance. We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.&nbsp;We are seeking a highly experienced Vice President, Committee Governance and Policy Management to join our Enterprise Risk Management and Risk Oversight (ERM&amp;RO) function within GRC. The successful candidate will play a meaningful role in managing governance frameworks, ensuring robust policy management, and facilitating effective committee coordination, including the documentation and execution of credible challenge processes.Key Responsibilities:<ul><li>Lead and oversee the governance and policy management function within the Enterprise Risk Management department, ensuring alignment with the company's risk management framework.</li><li>Act as the primary committee coordinator for enterprise-wide risk committees, ensuring the documentation and facilitation of credible challenge at the committee level.</li><li>Collaborate with senior leaders across various business units and risk functions to ensure governance standards are upheld and risks are adequately addressed.</li><li>Drive the development and maintenance of governance structures that support effective decision-making and oversight of key risk activities.</li><li>Manage the preparation and distribution of materials for risk management committees, ensuring timely, accurate, and comprehensive information for discussion and decision-making.</li><li>Establish and maintain a policy management framework to ensure that risk policies are current, well-documented, and effectively communicated across the organization.</li><li>Facilitate the review and update of governance frameworks, charters, and mandates to ensure they are responsive to regulatory expectations and internal risk strategies.</li><li>Provide strategic leadership in documenting and escalating risk-related issues and challenges to senior leadership and relevant risk committees.</li><li>Ensure compliance with regulatory requirements related to governance, risk, and policy management.</li></ul>Qualifications:<ul><li>10+ years of experience in governance, policy management, risk management, or a related field within GSIB’s.</li><li>Advanced degree in Business, Finance, Risk Management, or a related field is required. </li><li>Proven expertise in enterprise risk management, with a deep understanding of risk committee structures and governance frameworks.</li><li>Demonstrated experience in coordinating governance committees and documenting credible challenge processes.</li><li>Strong understanding of regulatory requirements and expectations for governance, including knowledge of financial services regulations and risk management best practices.</li><li>Excellent communication and stakeholder management skills, with the ability to influence and collaborate with senior executives and cross-functional teams.</li><li>Ability to think strategically, manage complex projects, and deliver results in a fast-paced, dynamic environment. </li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

VP, Committee Governance and Policy Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.Global Commercial Services (GCS) accounts for nearly 50% of American Express’ card spend and is spread in 26 Markets around the world. GCS continues to be a fast growing business within American Express with the key objectives of accelerating growth, increasing profitability, and enhancing product value propositions to meet client needs. GCS Operational Excellence (OE) serves as GCS 1st line of defense to ensure the business is appropriately assessing, monitoring &amp; responding to potential risks that could occur within existing business operations and during the execution of the GCS Growth PlanAmerican Express’ risk management framework &amp; associated programs are leveraged to assess new or changed products, processes &amp; regulations to ensure an appropriate control environment is established and/or maintained.The GCS Operational Excellence Business Conduct Intelligence team aims to build small-scale technology solutions with wide reaching impact for the organization, manage the development of the Business Conduct Monitoring Application, and serve as subject matter experts on the Business Conduct monitoring data. The Sr Manager of risk management will play a vital role in developing a strong team that builds on a robust control framework as well as supporting strategic priorities within Business Conduct Intelligence.This will be achieved through:<ul><li>Ensuring an effective and robust framework is in place to enable the business to accept, manage or mitigate materials risks and issues</li><li>Actively supporting the business in delivering change, ensuring that governance processes are crisp, efficient and effective</li><li>Ensuring that GCS has an effective framework for Process Management that ensures processes are well designed, meet applicable requirements, are supported through robust controls, integrated testing, and appropriate investment in capabilities</li><li>Timely &amp; effective resolution of risks and issues, supported by effective preventive framework to identify &amp; eliminate their root causes</li><li>Ensuring that GCS Operational Excellence is a trusted partner to the GCS business in supporting them in meeting their objectives and effectively maintaining a strong business focus and presence</li></ul>Responsibilities include:<ul><li>Responsible for the design, implementation, and maintenance of the Business Conduct Monitoring Application which provides a platform for effective Regulatory Business Self-Testing capability</li><li>Responsible for the design and implementation of workflow processes associated with Business Conduct monitoring and review</li><li>Responsible for data delivery and enablement of Reporting &amp; Analytics data streams</li><li>Lead a team of product engineers that provide technical solutions, automation, data processing, software development and are subject matter experts of all business conduct capabilities</li><li>Conduct key regulatory functions that support our Business Conduct programs through workflow management, record retention, and maintenance of the databases that house all business conduct data</li><li>Responsible for retention of sales practice data and documentation to support reporting, investigations, regulatory reviews, &amp; audits of sales practices</li></ul>Leadership Outcomes:<ul><li>Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders</li><li>Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings.</li><li>Demonstrate learning agility, make decisions quickly and with the highest level of integrity</li><li>Lead with a digital mindset and deliver the world’s best customer experiences every day</li><li>Participate in the infrastructure design and selection process</li></ul>Functional Skills/Capabilities:<ul><li>Knowledge of risk management and key risk metrics</li><li>Qualitative solutioning /Problem solving in complex &amp; unstructured environment</li><li>Highly detail oriented</li><li>Strong analytical skills, ability to interpret data and understand complex processes with the goal to provide meaningful insights to inform business strategy</li><li>Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced complex environment.</li><li>Forward Thinking: Enable inquisitive technology solutions to manual data manipulation activities and enable availability of reporting with the least manual intervention</li><li>Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts</li><li>Strong analytical, problem-solving/quantitative skills</li><li>Ability to execute under pressure related to stringent deadlines</li></ul>Qualifications:<ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field required&nbsp;</li><li>&nbsp;5+ years of experience in a modern development stack</li><li>Experience in application design, software development, and testing, preferably in an Agile environment</li><li>Confirmed experience with object-oriented design and coding with variety of languages</li><li>Experience working in Tableau Desktop and Database Management</li><li>Experience designing and developing REST APIs for high volume clients</li><li>Experience with collaboration tools (JIRA, Confluence, etc.)</li><li>Significant experience in the development and support of SharePoint Sites and analytical tools</li><li>Experience with DBMS’s (e.g., Oracle, SQL Server, UDB, MySQL)</li><li>Strong ability to develop unique, creative ideas</li></ul>Preferred Qualifications:<ul><li>Experience with coding skills across a variety of distributed technologies</li><li>Experience with a broad range of software languages and payments technologies</li><li>Experience with automated build and test frameworks a plus</li><li>Programming expertise using Python and/or Hive; advanced Microsoft Excel skills are crucial; Cornerstone knowledge is preferred</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.Control Management (CM) team is a newly created team within GCS that plays a critical role in collaborating across GCS to create and manage a strong control environment within the organization.&nbsp;We are hiring a Senior Manager - Strategy Management. The successful candidate will report directly to the VP, GCS Control Management – Business Conduct &amp; Privacy. The role is responsible for a broad range of activities including strategic, analytic, communications and human capital initiatives to help ensure business objectives are achieved. The role will also act as a thought partner to the VP as they work to lead the executive office, ensuring sound business operations, a robust colleague agenda, and key strategic initiatives.How will you make an impact?<ul><li>Work closely with VP on critical business and functional topics, including setting, refreshing, and ensuring execution of goals/priorities</li><li>Balance the management of day-to-day business priorities with the executive office and the broader organization in close partnership with the Executive Assistant</li><li>Manage team communications, operational processes, organizational planning, and critical cross-team initiatives</li><li>Support and drive cohesion across the team, including execution of new routines (e.g., leadership meetings, town halls etc.) across team and business partners</li><li>Actively participate in colleague engagement strategy and support learning and development initiatives across levels.</li><li>Develop high-quality and impactful presentations for a variety of audiences and stakeholders including senior leadership</li><li>Meetings, regulatory meetings, and town halls</li><li>Provide strategic support on a range of issues and lead ad hoc strategic projects as required</li><li>Partner with CEG, Finance, CA&amp;C, other executive offices, and additional key business partners to achieve objectives</li></ul>Minimum Qualifications:<ul><li>Highly motivated self-starter with the ability to achieve successful results while working in a fast-paced environment</li><li>Proven ability to balance multiple tasks, with excellent organization skills and careful attention to detail</li><li>Demonstrated ability to navigate white space and reprioritize business needs in a fast &amp; evolving environment</li><li>Autonomous problem solver who is solution-oriented; able to break down complex ideas into easy-to-understand messages</li><li>Proven ability to communicate clearly and effectively, both verbally and in writing</li><li>Ability to analyze and synthesize data, draw relevant insights and communicate recommendations</li><li>Ability to create compelling presentations and visual representations of initiatives and processes</li><li>Demonstrated experience building and maintaining strong and trusted relationships across partner teams and demonstrates high emotional intelligence</li><li>Must have a strong sense of integrity with proven ability to handle sensitive issues and maintain complete confidentiality</li><li>Sound business judgment and customer-first approach</li><li>Bachelor’s Degree</li><li>Proficiency in Microsoft Outlook and Office, including Word, PowerPoint, and Excel</li></ul>Preferred Qualifications:<ul><li>Experience in a consulting or business strategy context</li><li>Knowledge of Operational Risk or Control Management practices</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Strategy Management

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.Job Summary/General Purpose:Sprague is looking for a full-time seasonal Customer Service Representative to work from October through April. This role serves as the main point of contact for all customer requests related to customer service processes, including order taking, product delivery, pricing, terminal access, billing, credit, and other inquiries about products and services.Our Customer Service Representatives act as the liaison between energy customers and Sprague support personnel, requiring the ability to quickly and effectively resolve issues and answer all inquiries. Additionally, this position monitors activities to identify recurring customer needs and works to improve processes. This position requires the ability to work overtime including some weekend and evening hours as well as select holidays.&nbsp;&nbsp;Major Responsibilities:<ul><li>Serve as member of the Customer Service Team responsible for answering customer calls related to energy marketing and delivery</li><li>Reconcile basic issues and answer inquiries about products, services or order status, conduct research, and coordinate with other internal departments as necessary</li><li>Maintain customer account data and record and track customer inquiries within the appropriate system(s)</li><li>Maintain process documentation</li><li>Participate in projects and provide backup coverage as required</li><li>Participate in ongoing customer service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills</li></ul>Education / Experience / Skill Requirements:<ul><li>Two to three years customer service experience – call center experience is a plus</li><li>Computer skills, including&nbsp;knowledge of Microsoft Word and Excel</li><li>Familiarity with customer-centric databases</li><li>Flexibility to cover weekends, evenings and holidays</li><li>Demonstrated verbal and written communication skills with both external and internal customers and team members</li><li>Ability to work well with others, organize workload, and perform under pressure in a fast-paced environment</li><li>Ability to problem-solve and conduct research for customer inquiries as needed</li><li>Bilingual&nbsp;English-Spanish&nbsp;skills&nbsp;are&nbsp;a&nbsp;plus</li><li>High School Diploma or equivalent</li></ul>Who we are looking for:Do you like to solve problems and consider yourself forward thinking? If you are looking for a place where you can learn a lot about the energy industry and constantly challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven, and we constantly strive to be the best in the industry. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. As a company that has continued to evolve with the energy industry for the last 150 years, we are looking for hardworking employees to join us as we remain at the forefront of the industryThe rate for this position is $20.00 to $23.00 per hour, based on experience.Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations.Click here for OFCCP compliance information

Sprague

Sprague Resources GP LLC

Seasonal Customer Service Representative

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues. American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments.&nbsp;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.&nbsp;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Enterprise Control Management Utility within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line GRC teams.The Senior Manager of Systems &amp; Infrastructure Management will support the Director in managing and overseeing the 1st Line of Defense (1LoD) for Risk ecosystem technology platform needs. This role will focus on providing consolidated inputs to risk systems, platforms, and capabilities, including Archer and other GRC tools. The Senior Manager will assist in defining and enhancing processes for identifying, assessing, and collecting 1LoD capability needs for Operational Risk Management execution, and coordinate systems and infrastructure requirements assessment processes for risk and control management purposes within the 1LoD.Responsibilities Include:<ul><li>Assist the Director in serving as the 1LoD Product Manager for Risk ecosystem technology platform needs.</li><li>Provide consolidated 1LoD inputs to risk systems, platforms, and capabilities including Archer and other GRC tools.</li><li>Support the definition and enhancement of processes for identifying, assessing, and collecting 1LoD capability needs for Operational Risk management execution (e.g., PRSA, Issues Management).</li><li>Coordinate systems and infrastructure requirements assessment processes for 1LoD risk/control purposes, ensuring alignment with the strategic direction.</li><li>Collaborate with Application Owners to secure funding and prioritization to ensure the Applications fulfill 1LoD Operational Risk Management and execution needs.</li><li>Contribute to the development and maintenance of enterprise first-line foundational control components (e.g., process taxonomy/inventory, first-line RCSA/PRSA methodology).</li></ul>Desired Qualifications:<ul><li>Bachelor’s Degree in Finance, Business, Risk Management, or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>4+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function).</li><li>Knowledge of Governance, Risk, and Compliance (GRC) tools such as Archer and other related platforms.</li><li>Understanding of relevant regulations and the regulatory environment, with some experience working with external regulators.</li><li>Strong communication and collaboration skills within a matrix organization, including working with client-facing businesses, Global Risk &amp; Compliance, Technology, Legal (GCO), Finance, Global Services Group, and Internal Audit.</li><li>Knowledge of first line business operations, products, and regulatory requirements pertaining to the operations and offerings of cards, payments services, lending, and deposits across consumer, small business, commercial, and corporate customer segments.</li><li>Ability to identify mission-critical areas in an internal controls framework and prioritize work accordingly.</li><li>Experience in supporting transformation and change initiatives within an organization.</li><li>Experience working with or leading a team, both locally and internationally.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans.</li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Systems & Infrastructure Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues. American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments.&nbsp;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.&nbsp;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Enterprise Control Management Utility within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line GRC teams.The Director of BU Control Management Training will lead the design, development, and delivery of 1st Line of Defense (1LoD) Business Unit Control Manager (BUCM) training programs aimed at enhancing knowledge, skills, and operational risk management capabilities within the organization.This role will ensure that training programs are aligned with regulatory requirements and organizational objectives, driving continuous improvement and effectiveness in training delivery across the 1LoD.Responsibilities Include:<ul><li>Lead the design, development, and administration of comprehensive 1LoD training programs and initiatives aligned with Operational Risk Management objectives.</li><li>Establish processes to monitor and integrate regulatory changes into the 1LoD training materials, ensuring that all updates are effectively communicated and incorporated into training programs across BUs and LoDs.</li><li>Drive continuous improvement in 1LoD training compliance and effectiveness by leveraging innovative tools, techniques, and feedback mechanisms.</li><li>Assess the effectiveness of training programs and make adjustments to improve outcomes continually.</li><li>Act as a key leader in sharing insights, best practices, themes, and techniques across the enterprise to foster a risk-aware culture.</li><li>Lead and mentor a team responsible for delivering training programs, ensuring alignment with broader organizational objectives.</li><li>Engage with senior leadership to ensure that training strategies are aligned with overall organizational goals and risk management strategies.</li></ul>Desired Qualifications:<ul><li>Extensive experience in developing and delivering training programs within a financial services context.</li><li>Strong background in risk management or operational context training.</li><li>Deep understanding of relevant regulations and proven success in ensuring compliance within a training environment.</li><li>Proven ability to drive continuous improvement in training compliance and effectiveness, utilizing innovative methods.</li><li>Excellent communicator and collaborator across a matrix organization, with a strong ability to engage with diverse stakeholders.</li><li>Proven ability to identify mission-critical areas in training and prioritize work accordingly.</li><li>Demonstrated track record in driving transformation and change across a global organization.</li><li>Experience leading a team, preferably in a global or cross-functional context.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans.</li><li>Experience in designing and implementing training programs focused on risk management topics.</li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director - Control Management Training

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues. American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments.&nbsp;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.&nbsp;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Enterprise Control Management Utility within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line GRC teams.The Senior Manager of BU Control Management Communications will be responsible for developing and executing communication strategies aimed at enhancing the understanding and awareness of operational risk management practices across the 1st Line of Defense (1LoD). This role will ensure that communication initiatives are aligned with organizational objectives and regulatory requirements, fostering a risk-aware culture within the organization.Responsibilities Include:<ul><li>Develop and execute comprehensive communication strategies aligned with Operational Risk Management objectives.</li><li>Help monitor and integrate regulatory changes into communication materials, ensuring that updates are effectively communicated to relevant stakeholders across BUs and LoDs.</li><li>Support continuous improvement in communication effectiveness by implementing innovative tools, techniques, and feedback mechanisms.</li><li>Contribute to assessing the effectiveness of communication strategies and recommend adjustments to improve outcomes as needed.</li><li>Actively participate in sharing insights, best practices, themes, and techniques across the enterprise to promote a risk-aware culture.</li><li>Collaborate with the communication team to deliver high-quality communication programs that align with broader organizational objectives.</li><li>Engage with business units to ensure that communication initiatives meet their specific needs and align with the overall strategy.</li></ul>Desired Qualifications:<ul><li>4+ years of experience in supporting the development and execution of communication strategies within a financial services context.</li><li>Background in risk management or operational context communication.</li><li>Familiarity with relevant regulations and experience in ensuring compliance within a communication environment.</li><li>Ability to support continuous improvement in communication effectiveness, utilizing innovative methods.</li><li>Strong communication and collaboration skills within a matrix organization, with an ability to engage with diverse stakeholders.</li><li>Ability to identify important areas in communication and prioritize work accordingly.</li><li>Experience in supporting transformation and change initiatives within an organization.</li><li>Experience in designing and implementing communication programs.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand challenges and articulate them into actionable plans.</li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Control Management Communications

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is instrumental in ensuring achievement of these objectives. Our team’s vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT’s mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation.The Transformation and Automation (TAG) team within the SPT organization, is a transformation engine serving GCS using expertise in Automation, Process Engineering, Data Analytics &amp; Advanced Project Management (APM) to deliver critical business solutions that drive direct financial impact, enhanced productivity, and increased safeguards for the business.The Senior Manager, Strategic Project Management is a new role that will drive GCS business-critical projects for the TAG organization. The role is highly visible with great exposure to cross functional business teams and success is based on driving delivery of expected outcomes.&nbsp; &nbsp;&nbsp;&nbsp;The role will report to the Director-APM, TAG based in New York and will lead highly impactful business critical initiatives that drive direct P&amp;L benefitKey Responsibilities:<ul><li>Lead Strategic Projects for the Global Commercial Services organization on behalf of TAG; serve as the primary point of contact for the customer for the duration of the project</li><li>Leverage end-to-end business knowledge to develop detailed problem statement and conduct Root Cause Analysis for Strategic work</li><li>Calculate cost-benefit analysis (CBA) for Strategic Projects, and collaborate with Finance team to validate benefits</li><li>Collaborate with TAG Intake team, Service Delivery team and business partners to develop a Project Charter and gain sign-off from all partners &amp; senior sponsors on project parameters, timing &amp; benefits</li><li>Partner with multiple teams across the American Express including, Product, Sales &amp; AD, Marketing, Technologies, Operations Excellence, Finance, Operations to drive the execution of the strategic projects</li><li>Develop project plan, manage deadlines and budgets, while identifying project risks, issues, and dependencies</li><li>Project manage the design, development, and delivery of Strategic solutions</li><li>Deliver updates and recommendations to Steering Committee/ Senior Leadership</li></ul>Minimum Qualifications:<ul><li>5-7 years of combined experience in Consulting, and/ or Program Management/ Strategy</li><li>Proven leadership and relationship skills, including the ability to influence positive outcomes and develop strong partnership/relationship with key business units across all levels of the organization</li><li>Strong financial expertise, practical experience/familiarity with P&amp;L require</li><li>Excellent written, oral and presentation skills,&nbsp;with ability to interact with partners across all management levels</li><li>Strong project/process management and prioritization skills</li><li>Excellent problem solving skills</li><li>Consistent track record in analyzing data and information to proficiently produce relevant conclusions and recommendations</li><li>Proficient knowledge of MS Office; understanding of program/project management software (MS Project etc.) is a strong advantage</li><li>Bachelor's Degree required&nbsp;</li></ul>Preferred Qualifications:<ul><li>Program Management, Six Sigma and/or other related certifications to demonstrate control approach is a plus</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

60 Project Management / Professional Services Jobs in New York, NY, USA