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Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals. JOB DESCRIPTIONKey Role Responsibilities<ul><li>Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.</li><li>Supports the creation of a positive, memorable experience for residents.</li><li>Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.</li><li>Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.</li><li>Supports events and activities within the Community.</li><li>Establishes and maintains relationships with University clients.</li><li>Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.</li><li>Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.</li><li>Undertakes marketing activities such as attending open days and leafleting to promote the property.</li><li>Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.&nbsp;</li><li>Assists with summer Community preparations, including move-in and move-out processes.</li><li>Completes Health and Safety compliance activities in line with the Company’s policies and procedures.</li><li>Participates where required in an on call roster to provide out of hours emergency support for the Community.</li><li>Chase outstanding rent arrears following rent collection procedures in meeting property targets.</li><li>Promote tenancy extensions and other revenue streams such as vending.</li><li>Raise purchase orders in accordance with procedures.</li><li>Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.</li><li>Look to maximize efficiency of utilities.</li></ul>About YouKnowledge &amp; Qualifications<ul><li>Good level of general education.</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).</li><li>A knowledge and understanding of UK Health and Safety requirements and legislation.</li></ul>

Greystar

Customer Service Associate - Part time

31-May-2024<h4>Education Lending Outreach Coordinator</h4>Harvard University Employees Credit Union 65902BRJob SummaryReporting to the Loan Servicing and Support Supervisor, the Education Lending Outreach Coordinator is responsible for supporting education lending products, processes and initiatives at Harvard Federal Credit Union (Harvard FCU). Duties include providing support and customer service to members, retail, operations, and key stakeholders. This person is responsible for actively engaging members through the education loan lifecycle, managing member communication strategies, and establishing internal training programs. Working closely with the Education Lending team, this person helps to identify trends, areas for improvement, and seeks opportunities to enhance the member and internal partner experience. The Education Lending Outreach Coordinator must effectively carry out the essential duties of this position in a manner that consistently demonstrates the core values of the organization in a positive manner.Position DescriptionCustomer Service and Member Support<ul><li>Nurturing new business and managing legacy portfolio across all loan stages, proactively identifying opportunities to engage with members and establish long-lasting relationships. Demonstrates effective account retention efforts.</li><li>Facilitating in-person and phone meetings with members to provide loan origination and servicing support.&nbsp;&nbsp;Effectively reference multiple data sources and counsel on product attributes, eligibility criteria, application processes and status, missing documentation, and repayment benefits.</li><li>Works closely with Retail and Member Support staff as a liaison for education lending programs.</li><li>Manage inbound call volume resulting from outbound communications targeted towards members who are at critical milestones in the loan origination and repayment cycle.</li><li>Ability to respond to member complaints with empathy, diffuse challenging situations with tact and escalate issues to management when appropriate.</li><li>Actively solicit and provide feedback to management and internal teams to help improve products, service delivery, and the member experience. This includes recommendations for member communications, business practices, and technology improvements.</li><li>Uphold high customer service standards, promptly responding to phone calls, emails, Slack requests, and conducting outreach as needed.</li></ul>Systems, Business Operations &amp; Compliance<ul><li>Responsible for learning and retaining knowledge of credit union core banking, loan origination and servicing platforms. Properly document all member interactions and develop procedures to ensure accuracy and consistency of account data.</li><li>Maintains appropriate level of knowledge related to credit union education lending and department policies, required documents, and applicable state and federal regulations.</li><li>Well-versed in education lending guidelines and procedures to assess requests. Demonstrates sound professional judgement when making decisions or referring situations to management for review.</li><li>Manage membership verification, repayment benefit processing, and payment posting processes.</li><li>Responsible for instituting and monitoring service recovery, exception request and qualifying relationship discount processes.</li><li>Handles member information changes, coordinates account updates between internal and third-party systems, and establishes best practices to minimize data discrepancies.</li><li>Coordinate with loan origination and servicing partners to ensure timely loan approval, disbursement and proper account maintenance, as needed.</li><li>Supports management with internal, state and federal audits, collecting needed documentation and helping to implement changes in response to findings.</li><li>Performs other job-related duties and assignments as necessary.</li></ul>Training &amp; Member Communication<ul><li>Leads the development, implementation and delivery of in-person and online training for Harvard FCU staff and other officials and performs on-going needs assessment in partnership with Training Specialist.</li><li>Responsible for expanding library of learning resources, coordinating training material updates, and creating new assets.</li><li>Oversee material distribution, post company-wide training announcements, and maintain intranet resources.</li><li>Manage member communication strategy across channels, working closely with Marketing and team members to establish outreach timelines and develop campaigns.</li><li>Organize and maintain electronic communication archive.</li></ul> This position is designated as a critical role for the Harvard Federal Credit Union as it provides non-deferrable services that must be performed in the event of an emergency or weather-related closure.Basic QualificationsThe following basic qualifications are the minimum threshold for which a candidate must meet in order to be considered for this role.<ul><li>Associates degree or a minimum of two years related training beyond high school.</li><li>A minimum of three years of education lending, financial aid, banking, or client services experience in a high-volume setting required.</li></ul>Additional Qualifications and SkillsThe following additional qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply.&nbsp; Harvard FCU values employees with a willingness to learn.&nbsp;<ul><li>Strong knowledge of the principles and practices of education lending.</li><li>Business writing skills to support borrower interactions through multiple channels.</li><li>Must be highly detail oriented.</li><li>Successful experience interacting with culturally diverse populations.</li><li>Entrepreneurial spirit and the ability to take the initiative to accomplish challenging tasks and identify alternative solutions.</li><li>Working knowledge of Microsoft Office suite.</li><li>Ability to learn new systems.</li><li>Effective organizational and analytical skills.</li><li>Demonstrated presentation skills.</li></ul>Working ConditionsWork is performed in an office setting.Additional InformationAdditional Information:<ul><li>Please provide a cover letter with your application.</li><li>Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).</li><li>Harvard University is unable to provide work authorization and/or visa sponsorship.</li><li>This position has a 90-day orientation and review period.</li></ul>Interviews for this position may be conducted via telephone and Zoom video conferencing, based on the department’s current presence on campus.&nbsp; The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. Accessibility: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.Work Format DetailsHarvard Federal Credit Union is an on-campus community,&nbsp; This position is primarily hybrid, based in Cambridge, in Massachusetts. Position may require travel to all branch locations in the Cambridge, Boston, and Somerville areas. This may include in-person during emergency situations (if applicable). During the initial 90-day training period, new employees may be expected to work in the office more frequently, up to full-time. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employmentAbout UsHarvard Federal Credit Union: <a href="https://www.huecu.org/" target="_blank">https://www.huecu.org/</a> The Harvard Federal Credit Union is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use, and best suited to meet their financial needs.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include:<ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li>Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li>Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li>Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionFinance Department Office LocationUSA - MA - Cambridge Job Code400110 Financial Associate I Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade054DepartmentHarvard FCU Consumer LendingUnion55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningCredit, Education, Identity, Prohibited PartiesSchedule<ul><li>Monday through Friday, 9:00am – 5:00pm with a one-hour unpaid lunch break.</li><li>This position is part of the bargaining unit and is overtime eligible.</li><li>Must be able to work additional hours during peak periods, which may include nights and weekends.</li></ul>Commitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-BT1

Harvard University FAS Human Resources

Education Lending Outreach Coordinator

Job Description Summary The Consultant, GPO leads smaller projects and portions of larger projects to help develop strategic contracting opportunities to improve the competitive position of the Blue System and assists in the economic and financial analysis of these opportunities. Through market research, data collection and analysis, risk evaluation, team interaction and project management the consultant is responsible for assisting in structuring supplier relationships which provide strategic and tactical solutions for Blue Plans and the Blue System. The emphasis is placed on category/contract ownership, sourcing and negotiating with suppliers to maximize the value for Blue Plans.Responsibilities include but are not limited to:Grows the category assigned both through the addition of new national agreements, agreement expansion and Blue Plan adoption/utilization. Responsible for the day-to-day management of contracts assigned. Organizes and synthesizes financial data and other information to identify and communicate key findings. Maintains financial viability and takes ownership of category. Prepares reports, written materials, spreadsheets, promotional materials and presentations to support the work within categories assigned. Engages Plans and suppliers regularly through 1:1 communications, meetings, presentations, webinars, etc. Conducts market research to validate category performance, identifies trends/new opportunities and is a subject matter expert within the category. Interacts with key stakeholders and external suppliers to lead in collecting information, conducting surveys and exploring potential opportunities within assigned category. Conducts RFx for assigned categories.Required Education, Certifications and Experience<ul><li>Bachelor degree in related discipline (Supply Chain Management, Finance, Economics, Business Administration).</li><li>Minimum of three years related business experience.</li><li>Three years experience in sourcing or any related function.</li><li>Experience managing projects.</li><li>Experience creating reports/project management plans to track category progress and financial tracking.</li><li>Experience engaging key stakeholders and leadership.</li><li>Experience creating presentations, draft articles to further marketing initiatives.</li><li>Experience engaging various industry suppliers.</li><li>Experience serving as a category subject matter expert.</li><li>Demonstrate ability to work independently and take ownership of assigned categories.</li><li>Strong written and oral communication and presentation skills.</li></ul>Preferred Education, Certifications and Experience<ul><li>Strong project management skills.</li><li>Proficiency in Microsoft Office products (Word, Excel, PowerPoint).</li></ul> People Management No

Blue Cross Blue Shield Association

Consultant GPO - Sourcing Analyst

Join Our Team as a Marketing and Outreach Coordinator!Are you passionate about making a difference in people's lives through exceptional home health and hospice care? At Westminster-Canterbury on Chesapeake Bay, we believe in providing personalized care that brings comfort and peace to our clients and their families. We are currently seeking a dedicated and compassionate Full-Time Marketing and Outreach Coordinator for Westminster Canterbury At Home.About Westminster Canterbury At Home:Westminster Canterbury At Home offers personalized and exceptional Home Health Care, Home Care, and Hospice services in private home settings in Virginia Beach and surrounding areas. Our commitment to providing high-quality care ensures that our clients receive the support they need in the comfort of their own homes.Why Work with Us?<ul><li>Immediate Benefits: Enjoy Medical, Dental, and Vision Benefits from your FIRST day of employment!</li><li>Impactful Work: Your role will directly contribute to enhancing the lives of community seniors and their families.</li><li>Supportive Environment: Join a team that values compassion, dedication, and a heartfelt commitment to service.</li></ul>What Will You Do?As our Marketing and Outreach Coordinator, you will:<ul><li>Connect with the Community: Build and maintain relationships with key referral sources, generating new referrals and reconnecting with past clients.</li><li>Champion Our Services: Provide current information on our exceptional home health and hospice services to referral sources.</li><li>Achieve Sales Goals: Work towards individual sales and volume goals set by the Director of Outreach, driving the growth of our programs.</li><li>Facilitate Client Referrals: Coordinate and manage client intake, including pre-admission reviews and obtaining necessary physician orders.</li><li>Address Community Needs: Identify and respond to the needs of community seniors through education and program services.</li></ul>What Do You Need for This Role?<ul><li>Educational Background: Bachelor's Degree in a related field or equivalent, or Registered Nurse/LPN.</li><li>Experience: At least one year of experience in a home health/hospice work environment. Marketing experience, particularly in home health/hospice, is preferred.</li><li>Sales Skills: Two years of sales experience, preferably in home health/hospice, desired.</li><li>Licensing: Valid Virginia state driver's license and a satisfactory Motor Vehicle Driving Record.</li></ul>Ready to Make a Difference?If you are driven by a passion for helping others and want to be part of a team that truly cares, we invite you to apply for the Marketing and Outreach Coordinator position at Westminster Canterbury At Home. Join us in bringing exceptional care and heartfelt service to those who need it most.Apply Today!Be a part of a compassionate community where your work truly matters. Together, we can make a meaningful impact on the lives of our clients and their families.What makes Westminster-Canterbury on Chesapeake Bay unique?Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a faith based, not-for-profit, Life Plan Continuing Care Community to serve older adults of all beliefs, their families and the broader community.Our waterfront community, located on the southern shore of Chesapeake Bay in Virginia Beach, in a beautiful, resort-like setting, provides innovative and comprehensive services designed to offer independent living, assisted living, and nursing care solutions.Our employees, residents and guests carry out our mission daily: Creating community to foster joy and well-being.&nbsp;We maintain a close and friendly culture for our staff and residents by adhering to our Values of achieving excellence by giving and expecting:RESPECT for each Person.PASSION for what we do.PROFESSIONALISM in all we do.Westminster-Canterbury on Chesapeake Bay is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status. Candidates are screened, in accordance with the Code of Virginia, with the State Police criminal background check including sex offender crimes. All new hires are subject to a Pre-Employment Drug Screen and receiving the flu shot.DAY ONE BENEFITS FOR ALL FULL-TIME HIRES!<ul><li>Dental Insurance 🦷</li><li>Vision Insurance 👓</li><li>Same Day Pay: Get early pay access through UKG and get paid without waiting for your paycheck! 💸</li><li>Direct Deposit 💳</li><li>Employee Assistance Program 🤝</li><li>Excellent Advancement Opportunities 📈</li><li>Identity Theft Plan 🔒</li><li>Legal Resources ⚖️</li><li>Life Insurance 💼</li><li>Long-term Disability Insurance 🩺</li><li>Medical Insurance 🏥</li><li>Paid Time Off (PTO) ⏰</li><li>Retirement Plan with Employer Match 💰</li><li>Scholarship Program for Employees/Family Members 🎓</li><li>Short-term Disability Insurance ⏳</li><li>Six (6) Paid Holidays 🎉</li><li>Team Member Discounts 💰</li><li>Tuition Assistance 📚</li><li>On-Site Gym, Salon, Clinic &amp; Pharmacy 💪💇‍♂️💊</li><li>No Agency use for any clinical positions 🚫</li><li>Bus Passes 🚌</li><li>Monthly Toll Allotment 🛣️</li></ul>

Westminster-Canterbury on Chesapeake Bay

Healthcare Outreach Coordinator (Full Time)

Feel Seen at Thrive!Community Information: Learn more about&nbsp;State Street Apartments&nbsp;here&nbsp;!Salary:$21.00 - $23.00 per hour DOE&nbsp;Schedule:&nbsp;Full-time;&nbsp;Thursday through SaturdayOur purpose is to create a community where people feel seen, because we believe&nbsp;when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted one of Washington's best workplaces 7 years in a row, Thrive builds on its culture by offering the following benefits:&nbsp;<ul><li>32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)</li><li>Paid Birthday Off</li><li>Generous Employer Matched 401k plan!</li><li>30% Housing Discount&nbsp;with Ownership and Regional Manager Approval</li><li>$200 Leasing Commission</li><li>$75 Renewal Commission (split between entire on-site team per renewal)</li><li>Medical benefits effective 1st of the month following your start date! <ul><li>100% employee medical &amp; dental insurance paid for non-tobacco associates, 80% covered for tobacco using associates</li><li>Optional HMO dental plan including adult and child orthodontics</li><li>Vision Option</li><li>$20,000 life insurance policy</li><li>Long-term disability coverage</li></ul></li><li>24 hour Employee Assistance Program/Hotline</li><li>Discounted Pet Insurance rates + additional voluntary benefit options</li><li>$300 annual professional development/tuition reimbursement</li><li>Training opportunities and career progression/growth plans!&nbsp;</li></ul>Leasing Consultant Purpose:The Leasing Consultant is the property's sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons, in a manner consistent with Thrive’s Values. A Leasing Consultant is very service oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.Leasing Consultant Job Responsibilities:<ul><li>Oversees the resident life cycle from the time a lead is initiated until move-out.</li><li>Maintains a professional and friendly atmosphere in the leasing office and throughout the community for all current and prospective residents and clients.</li><li>Conducts community tours and showcases the community features, benefits, and amenities.</li><li>Regularly follows up with prospective residents via phone and email.</li><li>Maintains close communication with maintenance team to ensure work orders are being completed and units are move-in ready</li><li>Completes all lease and renewal applications, assists with application verification, and notifies prospective residents of results.</li><li>Responsible for shopping competitors and sharing your findings with the Community Manager and on-site team.</li><li>Inspects models and vacant units daily to ensure cleanliness.</li><li>Answers incoming phone calls and emails and responds to inquiries in a timely fashion.</li><li>Oversees ongoing resident relations and assists with planning and hosting resident events and activities</li><li>Contributes to a positive team environment and happy resident base.</li><li>Performs any additional duties assigned by assistant manager, Community Manager or supervisor.</li></ul>Leasing Consultant Qualifications:<ul><li>Prior customer service experience required</li><li>Prior leasing experience in multifamily property management preferred, but not required</li><li>Weekends required</li><li>Excellent customer service, sales, and closing skills required</li><li>Strong understanding of Microsoft Office required, experience with Yardi, CRM, and On-Site preferred</li><li>Desire to learn and take initiative on projects and tasks</li><li>Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws</li><li>Driven team player looking to bring a positive energy to the team</li><li>May require a Driver's License and insurance</li></ul>If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application! Whether this or another position within Thrive, we would love to help you find the right role in our organization.&nbsp;Physical Requirements<ul><li>This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 70% of time is spent on feet and 30% spent sitting at desk.</li><li>Constant need to type, write, &amp; grasp (working at a computer and answering phones)</li><li>Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)</li><li>Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs</li><li>For more information regarding the work environment, physical, and mental requirements, please contact <a href="mailto:Careers@thrivecommunities.com" target="_blank">Careers@thrivecommunities.com</a>.&nbsp;</li></ul>Equal Employment OpportunityDiversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.Background Check &amp; Drug Screen PolicyThrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact <a href="mailto:careers@thrivecommunities.com" target="_blank">careers@thrivecommunities.com</a>.The 4-panel drug screen tests for the following:<ul><li>Amphetamines including Methamphetamine</li><li>Cocaine Metabolites</li><li>Opiates including Codeine and Morphine</li><li>Phencyclidine ("PCP")</li></ul>Thrive Communities reserves the right to modify this policy at any time without notice.

Thrive Communities

Leasing Consultant

Compensation Type: SalariedCompensation: $40.00Job SummaryThe Customer Service &amp; 21st Century Skills Noncredit-Instructor role is essential to our accelerated workforce development training programs. As an instructor, you will bring our curriculum to life using inclusive facilitating practices to meet the needs of each student. Our curriculum covers a variety of essential concepts, preparing students for entry-level customer-facing positions in various industries. Additional duties include tracking attendance, grading assignments, partnering with program staff, and fostering an inclusive and supportive learning environment. Join us in shaping the future of customer service through your expertise and dedication as a noncredit instructor.ESSENTIAL JOB FUNCTIONSInstruction &amp; Program SupportFacilitates comprehensive learning experiences on a wide range of customer service and 21st Century Skills topics, including:<ul><li>Providing a comprehensive overview of customer service principles</li><li>Emphasizing the importance of effective communication, active listening, and empathy in workplace interactions</li><li>Enhancing understanding of customer needs and expectations</li><li>Promoting problem-solving skills and conflict-resolution techniques</li><li>Developing proficiency in handling customer inquiries and complaints with a customer-centric approach</li><li>Ensuring awareness and adherence to company policies and procedures</li><li>Improving product knowledge and service delivery</li><li>Utilizing technology tools, including Microsoft Office applications, for workplace excellence</li><li>Job readiness fundamentals such as professionalism basics, resumes, interview skills, and networking fundamentals</li><li>Utilize instructional resources effectively and adapt teaching methods to meet the diverse learning needs of students. Collaborate with program staff to ensure curriculum alignment and provide input on curriculum enhancements.</li></ul>Customer Service and Classroom SupportThe Instructor is responsible for assessing student progress and providing feedback and support throughout the program. This includes:<ul><li>Utilizing effective assessment techniques to measure student progress and performance.</li><li>Providing timely and constructive feedback to guide students' learning journey.</li><li>Determining and submitting grades in accordance with college policies.</li><li>Maintaining accurate and confidential records.</li><li>Identifying students needing additional support and connecting them with available resources or to ATC Career Navigator.</li><li>Demonstrating punctuality, attendance, and a professional work ethic.</li><li>Taking on additional responsibilities as needed to contribute to student success and overall team goals.</li></ul>Culture of Respect<ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</li></ul>Minimum Qualifications:<ul><li>Bachelor's or Master's Degree in a relevant field</li><li>Two (2) years of teaching experience or instructional experience</li><li>Strong focus on customer service and instructional methodologies</li></ul>Preferred Qualifications:<ul><li>Relevant certifications in customer service and instructional design</li></ul>Additional Information:<ul><li>State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).</li></ul>WORKING CONDITIONS<ul><li>Typical office/academic environment. Regular exposure to moderate noise is typical in business offices. Must travel to various Columbus State campuses and client sites.</li></ul>*CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.Full Time/Part Time:Part timeUnion (If Applicable):Scheduled Hours:20Additional InformationIn order to ensure your application is complete, you must complete the following:<ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

COLUMBUS STATE COMMUNITY COLLEGE

Non-Credit Instructor - Customer Service & 21st Century Skills

17-May-2024<h4>Statistical Project Manager</h4>Harvard T.H. Chan School of Public Health 65908BRJob Summary The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 100 statisticians and epidemiologists including Harvard faculty, research scientists and staff.&nbsp; Investigators within CBAR have provided statistical leadership and support for clinical research networks for thirty-five years. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG), the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT), and the Pediatric HIV/AIDS Cohort Study (PHACS). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and prevention guidelines. CBAR has a hybrid work environment which includes a combination of on-campus/in-person work and remote work. The Center for Biostatistics in AIDS Research (CBAR) is actively recruiting a Statistical Project Manager position.&nbsp; The successful applicant will collaborate with medical researchers, senior statisticians and epidemiologists on national and international infectious diseases clinical trials and observational studies. The primary focus will be on studies undertaken by ACTG (Advancing Clinical Therapeutics Globally for HIV/AIDS and other infections). Duties include, but are not limited to, clinical trial and observational study review; data collection forms design and review; stratification/randomization of studies; statistical programming; data analysis and monitoring; and report writing under the mentorship and supervision of senior staff. This position will also serve on internal CBAR committees. &nbsp;Position DescriptionUp to fifty percent (50%) of this position is dedicated to the statistical project management for a scientific section of the ACTG Network.&nbsp; The Statistical Project Manager will be responsible for the supervision of 2 - 3 Biostatistician II positions.&nbsp; The project management and supervisory aspects of the role include but are not limited to: Statistical project management responsibilities such as:&nbsp; &nbsp;&nbsp;&nbsp; • Working with project leadership on assignment of work (e.g., validation, data requests, studies) to MS-level Biostatisticians and Statistical Programmers; &nbsp;&nbsp;&nbsp; • Tracking validation requests, coordinate validation assignments, and monitor completion status. Mediate&nbsp;&nbsp; disagreements between validators and analysts; &nbsp;&nbsp;&nbsp; • Ensuring reasonable timelines for completing work and equitable distribution of assignments (e.g., validation, beta-testing). Identifying areas for training and improving work efficiency; and &nbsp;&nbsp;&nbsp; • Assisting project leadership with: &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;o Preparation and review of project management reports on work progress and completion, including annual progress &nbsp;&nbsp;&nbsp;&nbsp;reports &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;o Tracking and preparation of estimated statistician and programmer effort needed for data and specimen requests Supervising responsibilities such as: &nbsp;&nbsp;&nbsp; • Guiding and reviewing supervisee’s assigned work; &nbsp;&nbsp;&nbsp; • Meeting regularly with supervisees to ensure their work/projects proceed efficiently; &nbsp;&nbsp;&nbsp; • Working with Training Committee to identify where more central training is needed; &nbsp;&nbsp;&nbsp; • Coordinating work load and priorities for supervisees with section/project leadership; and &nbsp;&nbsp;&nbsp; • Completing annual performance reviews of supervisees. The remainder of this position’s time will be on clinical and observational studies of treatment for and management of HIV and its co-infections. The successful applicant will collaborate with medical researchers and senior statisticians on US and international studies involving adult or pediatric participants. Biostatistician responsibilities such as: &nbsp;&nbsp;&nbsp; • Clinical and observational study development and review; &nbsp;&nbsp;&nbsp; • Forms design and review; &nbsp; &nbsp;&nbsp;• SDTM Modeling; &nbsp;&nbsp;&nbsp; • Study Monitoring; &nbsp;&nbsp;&nbsp; • Development of analysis plans; and &nbsp;&nbsp;&nbsp; • Development of ADaM analysis datasets, programming, analysis and report writing. This position is located in the Center for Biostatistics in AIDS Research (CBAR) within the Harvard T.H. Chan School of Public Health in Boston, Massachusetts.&nbsp; Since 1989, CBAR and the Harvard T.H. Chan School of Public Health have provided a strong program for growth and professional development of its managers -- including a defined career path and opportunities for continuing education and attendance of professional meetings. Please attach the following when applying: 1) Resume, 2) Cover letter, 3) Transcript (official or unofficial) from MA/MS program and 4) Names and email addresses for three (3) Professional references. PLEASE NOTE: This position has a term date of November 30, 2027 with a strong likelihood of extension. &nbsp;Basic Qualifications<ul><li>Master's Degree in Biostatistics, Statistics, or a closely related field, or equivalent experience, is required </li><li>7+ years of related statistical experience, including with multi-center clinical trials, or equivalent collaborative statistical experience required</li><li>Experience with statistical software (such as SAS, Stata, etc.) required</li></ul>Additional Qualifications and SkillsThe following job-specific skills and competencies are preferred:<ul><li>&nbsp;Statistical experience with multi-center clinical trials, or equivalent collaborative statistical experience, strongly preferred</li><li>Highly specialized and technical knowledge of statistical analysis techniques and principles including categorical data and censored failure time data analysis</li><li>Advanced computer skills and experience with major statistical computing packages</li><li>Experience in effectively collaborating with study chairs, medical officers, protocol specialists and database managers</li><li>Experience with independently analyzing data from clinical trials using standard statistical techniques</li><li>Experience contributing to the writing of manuscripts, abstracts, and other publications documenting study findings</li><li>Prior supervisory experience </li><li>Experience with MS Office (Word, Excel, PowerPoint)</li><li>Experience with SAS, or strong background in other relevant packages (e.g., STATA, S-PLUS or R) </li><li>Familiarity with medical terminology</li><li>Strong written and verbal communication skills &nbsp;</li></ul> The following cultural competencies are also preferred:<ul><li>Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments</li><li>Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion </li><li>Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity</li><li>Experience fostering and reinforcing an environment that values unique experiences, cultures, backgrounds, and goals</li></ul>Additional InformationJoin the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country! ----------<ul><li>The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.</li><li>Harvard University requires pre-employment reference checks and background screenings.</li><li>This position has a 90 day orientation and review period.</li></ul>---------- The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include:<ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li>Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li>Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li>Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionResearch Department Office LocationUSA - MA - Boston Job CodeRS0358 Statistician III Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade058DepartmentCenter for Biostatistics in AIDS ResearchUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Appointment End Date30-Nov-2027Pre-Employment ScreeningEducation, IdentityCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-SL1

Statistical Project Manager

21-May-2024<h4>Coordinator for PGSSC</h4>Harvard Medical School 65823BRPosition DescriptionReporting to the Director of the Program in Global Surgery and Social Change (PGSSC), the PGSSC Program Coordinator will work closely with the team of clinicians, researchers, administrators and educators in an academic setting and across multiple time zones with the goal of improving access and quality of surgical health care in low- and middle-income settings. The Program Coordinator supports efforts to advance access to, and quality of, care worldwide. This role can be a high-visibility platform for growth in global health and global surgery. Specifically, the program coordinator will be responsible for: Administration<ul><li>Coordinates logistical aspects of PGSSC activities and daily operations.</li><li>Provides administrative and financial support to the program director, fellowship director, faculty members, and fellows.&nbsp;</li><li>Organizes and supports the formal admissions process with the assistance of the fellowship director.</li><li>Supports annual on-boarding of new fellows and students.</li><li>Maintains the agenda, minutes, and follow-up of weekly meetings.</li><li>Facilitates weekly PGSSC morning report and associated events including setting up video platform in the meeting room, recording and archiving recorded meetings, etc.&nbsp;</li><li>Assists team in the coordination and scheduling of weekly PGSSC lectures, supports invited speakers, etc.&nbsp;</li></ul> Communication<ul><li>Acts as the point of contact for all external program needs.</li><li>Confers with department staff and others to provide technical advice, provide problem-solving assistance and responds to questions about the program. Refers inquiries to others as needed.&nbsp;</li><li>Drafts written communications and promotional literature.</li><li>Maintains PGSSC website design and content and assists with management of PGSSC social media platforms.</li></ul> Reporting and Records<ul><li>Prepares or assist in the preparation of periodic reports and records on program activities, progress, status, or other special reports for management, development office or outside agencies.&nbsp;</li><li>Assists in the preparation of proposals for funding.</li><li>Maintains a repository of PGSSC publications, presentations, and core documents.</li><li>Maintains updated transition documents related to the PGSSC administrative coordinator role.</li></ul> Event Planning<ul><li>Takes primary responsibility in planning logistics, scheduling and communications for PGSSC events.</li></ul> Finance<ul><li>Processes reimbursements for PGSSC.</li><li>Coordinates travel as outlined by the DGHSM finance team and Harvard University policy.</li><li>Reviews non-employee reimbursements for PGSSC fellows and medical students for accuracy, compliance, and is responsible for coordinating any corrections.</li><li>Responsible for submitting reimbursements in accordance with guidelines.</li></ul>Basic Qualifications3+ years of related experience. Higher education may count towards experience. &nbsp;Additional Qualifications and Skills<ul><li>Bachelor’s degree preferred</li><li>Excellent organizational skills and project planning experience; strong collaborative skills</li><li>Capable of managing multiple priorities and projects simultaneously</li><li>Demonstrate an ability to communicate with a highly diverse group of people</li><li>Proven time management; ability to work independently as well as collaboratively</li><li>Experience with WIX or other web designs</li></ul>Additional InformationThis is a one-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.&nbsp; The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding. The Harvard Medical School is not able to provide visa sponsorship for this position. Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (<a href="https://www.gem.com" target="_blank">https://www.gem.com</a> ?formID=16341e35-cbc6-4904-88a3-09b35763307e) &nbsp;Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Boston Job Code403134 Coordinator I Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade054DepartmentGlobal Health and Social MeidcineUnion55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningIdentity Schedule35 hrs. per week | Monday - Friday | 9:00 am - 5:00 pm &nbsp;Commitment to Equity, Diversity, Inclusion, and BelongingWe are committed to cultivating an&nbsp;inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values <a href="https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement" target="_blank">https://hms.harvard.edu/about-hms/campus-culture/mission-community-valu…</a>EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-AM1

Coordinator for PGSSC

Salary Range:&nbsp;&nbsp;$67,186.00&nbsp;(Min.) -&nbsp;$87,342.00&nbsp;(Mid.) -&nbsp;$107,498.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Utilization Management Nurse Specialist LVN II will facilitate, coordinate and approve medically necessary referrals that meet established criteria. Assures timely and accurate determination and notification of referrals and reconsiderations based on the referral determination status. Generates approval, modification and denial communications to include member and provider notification of referral determination. Actively monitors for admissions in any inpatient setting. Performs telephonic and/or on site admission and concurrent review, and collaborates with onsite staff, physicians, providers, member/ family interaction to develop and implement a successful discharge plan. Works with the UM Manager and Physician Advisor on case reviews for pre-service, concurrent, post-service and retrospective claims medical review. Monitors and oversees the collection and transfer of data (medical records) and referral requests by Providers. Acts as a department resource for medical service requests /referral management and processes. Receives incoming calls from providers, professionally handles complex calls, researches to identify timely and accurate resolution steps. Follows up with caller to provide response or resolution steps. Answers all inquiries in a professional and courteous manner.<h4>Duties</h4>Promote and support team engagements, programs and activities to create and ensure a positive and productive workplace environment.Perform prospective, concurrent, post-service and retrospective claim medical review processes. Utilizing considerable clinical judgement, independent analysis, critical-thinking skills and detailed knowledge and application of medical policies, clinical guidelines and benefit plans to complete reviews and determinations within required turnaround times specific to the case type. Identifies cases needing Physician Advisor (PA) review or input and presents for physician review if indicated.Perform telephonic and/or on site admission and concurrent review, and collaborates with onsite staff, physicians, providers, the member and significant others to develop and implement a successful discharge plan. Process, finalize and facilitate Inbound requests received from providers. Generate appropriate member and provider communication for all determinations within the required timelines as defined by the most current department policy.Facilitate/review requests for Higher level of care or skilled nursing/discharge planning needs.&nbsp; Research for appropriate facilities, specialty providers and ancillary providers to utilize for all lines of business. Identification of potential areas of improvement within the provider network.Identify and initiates referrals for appropriate members to the various L.A. Care programs/processes and external community based programs or Linked and Carve Out Services (e.g. DDS/CCS/MH). Ensure potential quality of care/potential fraud issues are identified and documented per L.A. Care policy. Ensure high risk/high cost cases and reports are maintained and referred to the Physician Advisor/UM Director. Documents in platform/system of record. Utilizes designated software system to document reviews and or notes.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <h4>Duties Continued</h4><h4>Participate in the department’s continuous quality improvement activities. Communicates to UM Manager and supervising RN, barriers to completing assignments or daily work in an efficient and effective manner.</h4><h4>Receive incoming calls from providers, professionally handles complex calls, researches to identify timely and accurate resolution steps. Follows up with caller to provide response or resolution steps. Answers all inquiries in a professional and courteous manner.</h4>Perform other duties as assigned.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<h4>Education Required</h4>Associate's Degree<h4>Education Preferred</h4>Bachelor's Degree<h4>Experience</h4>Required:At least 4 years of experience in a patient care setting and/or combination in utilization management, appeals and grievances, delegation oversight, and/or CNA experience. At least 2 years of Utilization Management/Case Management experience in a hospital or HMO setting.Preferred:&nbsp; Managed Care experience performing UM and CM at a medical group or management services organization. Experience with Managed Medi-Cal, Medicare, and commercial lines of business.<h4>Skills</h4>Required:Technical skills: Must be computer literate, with expertise in Outlook, Word, Excel, and PowerPoint.&nbsp; Effectively utilize computer and appropriate software and interacts as needed with L.A. Care Information System. Customer Service Skills: Provision of excellent customer service required due to frequent communication with providers and other members of the interdisciplinary team.Excellent time management and priority-setting skills.Maintains strict member confidentiality and complies with all HIPAA requirements.Strong verbal and written communication skills.Preferred:Knowledge of National Committee for Quality Assurance (NCQA) requirements for Utilization Management or CM. Knowledge of Department of Health Care Services (DHCS) or Centers for Medicare and Medicaid Services(CMS) requirements for health plan compliance with UM or CM.<h4>Licenses/Certifications Required</h4>Licensed Vocational Nurse (LVN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4>Case Management Certificate<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>May work on occasional weekends and some holidays depending on business needs.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul>

L.A. Care Health Plan

Utilization Management Nurse Specialist LVN II

Salary Range:&nbsp;&nbsp;$77,265.00&nbsp;(Min.) -&nbsp;$100,445.00&nbsp;(Mid.) -&nbsp;$123,625.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Care Management Business Data Analyst II supports quality and process improvement activities by producing Care Management (CM) measurements that are used for internal and external reporting, the tasks including data quality assurance, process programming, specification documentation and report developing.The position applies technical skills to design, develop, and generate ad hoc or production reports that may evolve into complex data analysis/data integration projects that this position may be responsible for maintaining. The complex data analysis/integration projects are those which may require periodic maintenance on a weekly, monthly, quarterly, biannual, or annual basis. The position works with Information Systems analysts and Health Outcome &amp; Analysis staff when ongoing reports can be accurately transferred for production.&nbsp;The position interprets and documents both written and verbal specifications. The position takes basic instructions or specifications from appropriate CM staff responsible for delivering CM performance data in order to obtain complete details sufficient for writing data queries based for ad hoc and ongoing health care measures. The position must comprehend the relationships between the field elements in encounters and claims, membership, and provider databases. Must be able to apply and/or develop technical specifications for health care measures such as those used by Centers for Medicare and Medicaid Services (CMS), Department of Health Care Services (DHCS),National Committee for Quality Assurance (NCQA) and others as identified.The position is a key resource to the Care Management department on application use. The position supports the functions related to quality improvement activities inclusive of ad hoc, monthly or quarterly reports that demonstrate health care outcomes in comparison to targets or national averages/percentiles published by recognized organizations such as NCQA and Center for Disease Control and Prevention (CDC/ CDCP).&nbsp;For the projects directly assigned to the Data Analyst, this position will also perform project specific tasks, including data management, data analytics, project coordination, technical documentation maintenance report write-up as well.<h4>Duties</h4>Investigate and document organizational data flow and sources. Provide thorough documentation regarding current: 1) data sources 2) data flow 3) current process and procedures to code, group, Quality Control (QC), link and seed the data.Develop automatic, robust and sharable SAS procedures and programs towards building a comprehensive clinical Care Management data repository (may be in collaboration with HO&amp;A department).Develop analytical programs, databases, routine procedures using SAS programming language. Develop automatic, robust and sharable SAS procedures and programs towards building a comprehensive clinical data repository.Design, develop, and generate routine and &nbsp;ad hoc/production reports. Produce automatic, robust, timely and accurate results based on client specifications.Maintains complex ongoing data projects and completes other related duties as assigned in addition to maintaining a comprehensive reporting work plan and tracks timing and completion. Produce accurate analysis as allowed by resources. Identifies and creates contingency plans when necessary to create valid results that meet the intent of the client's specifications .Work plan document is maintained and updated at all times. Produces periodic results as scheduled.Communicate and work with essential and supporting departments regarding project details, plans and data sources (i.e. HO&amp;A and IT departments). Reach consensus based on mutual understanding of business requirements/resource availability.Perform other duties as assigned.&nbsp;<h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's Degree in Health Science or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree in Related Field<h4>Experience</h4>Required:At least 3 years of health care experience.Preferred:At least 2 years of work experience in health plan.Previous experience with report generation using health care data with focus on elements from encounter/claims, membership, and provider data.Relevant project coordination/management experience is preferred.<h4>Skills</h4>Required: Proficiency skills using MS Access, Excel, and Word software.Basic SAS programming skills. Must demonstrate appropriate SAS skills in developing programs and procedures for analytics and quality assurance.Demonstrated ability to use relational databases for the purpose of generating ad hoc reports.The ability to work well in collaboratively with positions having professional backgrounds in the technical and/or clinical fields in order to achieve job duties and departmental objectives and responsibilities for the position.Must demonstrate the ability to work independently and seek solutions proactively.&nbsp;Able to apply critical thinking in evaluating priorities/solutions.Must demonstrate the ability to analyze dataset in relational database environment.Analytic skills include the ability to identify data aberrations and recognize data patterns that impact quality.Must be able to present data in a format that is appropriate for analysis. This includes the ability to determine select the correct information for calculating basic rates, table configuration, and graphical presentations.&nbsp;Must demonstrate an aptitude in learning and expanding abilities to use new applications with basic training.Must be a self-starter and demonstrate the ability to multi-task and take charge and accountability of projects assigned.&nbsp;Must be able to make recommendations to the report requestor that demonstrate strengths and limitations of the organization's ability to meet the request.&nbsp;Preferred: Medium SAS programming skills.Past work with membership, provider, and claims encounter/claims.Demonstrated ability to take responsibility for making sure requested projects meet the client's needs with respect to data accuracy, format, and timeliness.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Paid Sick Leave</li></ul>

803 Project Management / Professional Services Jobs