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<h4>**Starting rate $18.50 per hour **&nbsp;</h4>This position is on an "as needed" basis&nbsp;Caron is one of the leading treatment centers in the US and is recognized for high-quality, evidence-based methods and thought leadership in addiction medicine. Mentored by respected experts in the field and ranked among Newsweek’s Best Treatment Centers in PA five years in a row, Caron has built a culture that supports and sustains trauma-informed, resilient staff at all levels of the organization and values personal and professional growth. We invest in our employees, providing financial plans, generous Paid Time Off programs, paid holidays, 401K employer match, tuition reimbursement, employee assistance programs, and benchmarking to ensure ongoing competitive compensation. Full-Time employee benefits also include comprehensive medical, dental, and vision benefit packages with wellness plan reduced insurance premiums and company-paid life and disability insurance. Apply today to begin a rewarding career with us.Duties and Responsibilities:<ul><li>Support the admission, transfer, and discharge process for the patient.<ul><li>Perform luggage checks and transfer luggage weighing up to 50 pounds.</li><li>Conduct on person searches and document patient belongings.</li><li>Facilitate new patient orientation and unit tours.</li></ul></li><li>Organize patient movement.<ul><li>Help organize patients for off-campus appointments as required.</li><li>Ensure patient attendance to scheduled programming and accompany and/or monitor as required.</li><li>Accompany patients to meals and activities.</li><li>Assist with guest speakers and in-house recovery support meetings.</li><li>Monitor and direct patients during emergency evacuations.</li></ul></li><li>Assist the clinical and admission teams to monitor and assess patient behavior with supervision/support of a clinical or administrative staff member.<ul><li>Assist elopement, Against Medical Advice (AMA), and Against Staff Advice (ASA) protocols.</li><li>Maintain communication with clinical staff regarding patient issues.</li><li>Conduct and document hourly head counts of patients or their whereabouts.</li><li>Document patient behavior in electronic medical record.</li><li>De-escalate patients.</li><li>Perform daily room/perimeter checks and periodic room searches.</li><li>Educate patients with behavioral health disorders on the use of recovery-oriented stress management, social, relational, and coping skills to build and sustain recovery.</li><li>Conduct the Columbia Suicide Severity Rating Scale (C-SSRS) when indicated.</li><li>Follow protocol for patients returning from off-site passes, including but not limited to observation of urine, drug screenings, breathalyzers, completion of on-person search and luggage search.</li></ul></li><li>May present educational lectures with clinically approved materials.</li><li>Monitor and work with patients to ensure common areas are kept clean, neat, safe, and presentable.</li><li>This job description reflects management’s assignment of essential functions; it does not restrict or prescribe other duties or tasks that may be required or assigned.</li></ul>Physical Requirements:The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Must be able to lift up to 50 pounds.</li><li>Must be able to walk and actively participate in activities throughout campus, which may include ascending and descending stairs.</li><li>Must be able to sit for prolonged periods of time as needed.</li><li>Must be able to drive a 15-passenger van, car, or car to and from various activities.</li><li>Must be able to work overtime/extended hours, holidays and during periods of inclement weather as needed.&nbsp; &nbsp; &nbsp;</li></ul>EDUCATION / EXPERIENCE Qualifications:<ul><li>High school diploma or equivalent is required.</li><li>Requires proficient computer skills, including knowledge of Microsoft Office.</li><li>Requires a basic understanding of substance use disorders and recovery program philosophies.</li><li>Must be 21 years of age or older.</li><li>Requires a current, valid, unrestricted driver’s license with at least 5 years of driving experience.</li><li>Experience working with respective populations is preferred.</li><li>If in recovery, 2 years of continuous sobriety is preferred.</li><li>This is a safety sensitive position.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Must be able to demonstrate knowledge of the principles and philosophies of recovery programs (i.e. 12 Steps, Dharma Recovery, SMART Recovery, etc.)</li><li>Must possess the skills to adequately supervise respective population and be able to observe, report, and document behaviors on the unit.</li><li>Must be able to operate as a role model in decorum, speech, and behaviors consistent with recovery principles.</li><li>Must demonstrate good organizational skills.</li><li>Must possess the skills necessary to present clinically approved educational lectures.</li><li>Must possess cultural sensitivity and act appropriately within all cultures.</li><li>Must be computer literate and able to work with most Microsoft applications along with other network components.</li><li>Must be able to keep all clinical work within the guidelines of the federal and state guidelines and Caron policy regarding ethical standards.</li></ul>#IND101

Caron Treatment Centers

Recovery Advocate - per diem/fee for service

<h4>**Starting rate $17.00 per hour ** $1.00 per hour shift differential for working second shift</h4>Caron is one of the leading treatment centers in the US and is recognized for high-quality, evidence-based methods and thought leadership in addiction medicine. Mentored by respected experts in the field and ranked among Newsweek’s Best Treatment Centers in PA five years in a row, Caron has built a culture that supports and sustains trauma-informed, resilient staff at all levels of the organization and values personal and professional growth. We invest in our employees, providing financial plans, generous Paid Time Off programs, paid holidays, 401K employer match, tuition reimbursement, employee assistance programs, and benchmarking to ensure ongoing competitive compensation. Full-Time employee benefits also include comprehensive medical, dental, and vision benefit packages with wellness plan reduced insurance premiums and company-paid life and disability insurance. Apply today to begin a rewarding career with us.Duties and Responsibilities:<ul><li>Support the admission, transfer, and discharge process for the patient.<ul><li>Perform luggage checks and transfer luggage weighing up to 50 pounds.</li><li>Conduct on person searches and document patient belongings.</li><li>Facilitate new patient orientation and unit tours.</li></ul></li><li>Organize patient movement.<ul><li>Help organize patients for off-campus appointments as required.</li><li>Ensure patient attendance to scheduled programming and accompany and/or monitor as required.</li><li>Accompany patients to meals and activities.</li><li>Assist with guest speakers and in-house recovery support meetings.</li><li>Monitor and direct patients during emergency evacuations.</li></ul></li><li>Assist the clinical and admission teams to monitor and assess patient behavior with supervision/support of a clinical or administrative staff member.<ul><li>Assist elopement, Against Medical Advice (AMA), and Against Staff Advice (ASA) protocols.</li><li>Maintain communication with clinical staff regarding patient issues.</li><li>Conduct and document hourly head counts of patients or their whereabouts.</li><li>Document patient behavior in electronic medical record.</li><li>De-escalate patients.</li><li>Perform daily room/perimeter checks and periodic room searches.</li><li>Educate patients with behavioral health disorders on the use of recovery-oriented stress management, social, relational, and coping skills to build and sustain recovery.</li><li>Conduct the Columbia Suicide Severity Rating Scale (C-SSRS) when indicated.</li><li>Follow protocol for patients returning from off-site passes, including but not limited to observation of urine, drug screenings, breathalyzers, completion of on-person search and luggage search.</li></ul></li><li>May present educational lectures with clinically approved materials.</li><li>Monitor and work with patients to ensure common areas are kept clean, neat, safe, and presentable.</li><li>This job description reflects management’s assignment of essential functions; it does not restrict or prescribe other duties or tasks that may be required or assigned.</li></ul>Physical Requirements:The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Must be able to lift up to 50 pounds.</li><li>Must be able to walk and actively participate in activities throughout campus, which may include ascending and descending stairs.</li><li>Must be able to sit for prolonged periods of time as needed.</li><li>Must be able to drive a 15-passenger van, car, or car to and from various activities.</li><li>Must be able to work overtime/extended hours, holidays and during periods of inclement weather as needed.&nbsp; &nbsp; &nbsp;</li></ul>EDUCATION / EXPERIENCE Qualifications:<ul><li>High school diploma or equivalent is required.</li><li>Requires proficient computer skills, including knowledge of Microsoft Office.</li><li>Requires a basic understanding of substance use disorders and recovery program philosophies.</li><li>Must be 21 years of age or older.</li><li>Requires a current, valid, unrestricted driver’s license with at least 5 years of driving experience.</li><li>Experience working with respective populations is preferred.</li><li>If in recovery, 2 years of continuous sobriety is preferred.</li><li>This is a safety sensitive position.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Must be able to demonstrate knowledge of the principles and philosophies of recovery programs (i.e. 12 Steps, Dharma Recovery, SMART Recovery, etc.)</li><li>Must possess the skills to adequately supervise respective population and be able to observe, report, and document behaviors on the unit.</li><li>Must be able to operate as a role model in decorum, speech, and behaviors consistent with recovery principles.</li><li>Must demonstrate good organizational skills.</li><li>Must possess the skills necessary to present clinically approved educational lectures.</li><li>Must possess cultural sensitivity and act appropriately within all cultures.</li><li>Must be computer literate and able to work with most Microsoft applications along with other network components.</li><li>Must be able to keep all clinical work within the guidelines of the federal and state guidelines and Caron policy regarding ethical standards.</li></ul>#IND101

Recovery Advocate

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Mental HealthAll Locations: 1601 Washington Street, East BostonPosition Summary: The innovative HealthySteps approach is based on the most recent scientific understandings of how early childhood development works, and how it can best be supported to ensure individual, family, community, and societal well-being. NeighborHealth HealthySteps, a program of ZERO TO THREE, promotes nurturing caregiving, which supports families and improves healthy development and well-being of babies and toddlers, preparing them for school and life. NeighborHealth aims to achieve this goal by weaving together the expertise of a child development expert, the HealthySteps Specialist, and the pediatric primary care provider. Together, just at the time when the brain is developing most rapidly, these experts bring focus to the important skills needed for families to foster healthy child development and life-long well-being: 1.social emotional development; 2. language and literacy skills; 3.cognition skills; and 4.perceptual, motor and physical development. The entire practice works together to implement the HealthySteps model, with leadership from a Practitioner Champion and the HealthySteps Specialist. The HealthySteps Specialist is an early child development expert who will join the pediatric primary care team at NeighborHealth to provide interventions, referrals, and follow-up for families with patients ages 0-3. The HealthySteps Specialist builds strong relationships with families and providers to increase the efficiency of the medical system and support team-based comprehensive careEssential Duties and Responsibilities:<ul><li>Establishes rapport and develops therapeutic relationships with patients of diverse backgrounds and varying levels of motivation for change.</li><li>With supervision, renders accurate diagnoses utilizing the DSM IV.</li><li>Writes up and presents completed assessments for clinical disposition in a clear and organized manner. Performs advanced, high quality, thorough psychosocial evaluation that contains data in support of the diagnosis, findings, recommendations and plans.</li><li>Promotes HealthySteps within the practice to families and providers</li><li>Conducts team-based well-child visits before, during, or following the primary care provider visits focused on monitoring development, social-emotional functioning, and relational health, and providing anticipatory guidance Note: The HealthySteps Specialist is expected to participate in team-based well-child visits in-person, as an integrated member of the care team.</li><li>Conducts consultations on a short-term basis for needs regarding development and/or behavioral concerns such as sleep, positive parenting, picky eating, etc</li><li>May facilitate parent/caregiver groups</li><li>Creates and maintains community resource directory/database. Provides referrals and tracks follow-up, as appropriate, to help families make successful connections to key resources within the community.</li><li>Screens for domestic violence, substance abuse and risk behaviors with every patient, applying protocols for intervention with positive screenings.</li><li>Performs and documents outreach activities for patients who do not follow through, especially for those with known risk factors.</li><li>Reaches out to community providers within first 6 months in position to share about HealthySteps, their role, and receive information to support referrals, warm handoffs, and ensure appropriate referral criteria is met.</li><li>Participates (when appropriate) in community-wide early childhood and/or mental health meetings.</li><li>Is an active member of the Healthy Steps Implementation Team and attends regular team meeting.</li><li>Demonstrates excellent clinical judgment in assessing changes in risk, enlisting the Administration and/or Medical Directors and initiating Special Clinical Reviews as indicated.</li><li>Works with the front office administrative staff to ensure scheduling of the HS Specialist’s time in coordination with provider visits (i.e., well-child visits)</li><li>Engages in Continuous Quality Improvement (CQI) initiatives to ensure the HealthySteps model is delivered with fidelity</li><li>Collaborates with HealthySteps implementation team to implement all eight Core Components including universal screenings, making positive parenting and early learning guidance information available, and adjusting workflows for optimal efficiency</li><li>Works closely with pediatric primary providers around care coordination, goal setting, coaching, and education about key aspects of a child’s development. Provides consultation and/or facilitates training to medical professionals and all practice staff re: early childhood development, early relational health/infant early childhood mental health, and trauma informed practice</li><li>Maintains professional license, accumulating the required number of CEU’s and submits the associated documentation to the Administrative Director.</li><li>Presents clinical cases for review at weekly clinical meetings according to departmental standard.</li><li>Maintains open communication with all members of the primary care team</li><li>Additional clinical responsibilities specific to the clinical department within which the BH clinician is integrated.&nbsp; These include: Primary Care Integrated Behavioral Health</li><li>Tracks caseload to ensure capacity to deliver the HS services within the risk stratified service delivery model. This includes ensuring exit criteria is met and that families and children are elevated to higher levels of care or referred to community providers if needed.</li></ul>Qualifications and Requirements:<ul><li>Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-M.Ed.), or MSW program.</li><li>Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.</li><li>Minimum of 2 years relevant post-graduate experience, preferably in a community health, mental health or hospital setting.</li><li>Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.</li><li>Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.</li><li>Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.</li></ul>EXPERIENCE: <ul><li>Minimum of 2 years relevant post-graduate experience, preferably in a community health, mental health or hospital setting.</li></ul>SKILLS/ABILITIES: <ul><li>Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions</li><li>Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions</li><li>Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team</li><li>Working knowledge of psycho-pharmacology</li><li>Ability to design and implement clinical pathways and protocols for treatment of selected chronic conditions</li><li>Two clinically relevant, supervised internships.</li><li>Two favorable recommendations attesting to clinical competency from field placement supervisors.</li><li>Bilingual preferred (may be required for specific positions).&nbsp; Bicultural preferred.</li><li>Awareness of and demonstrated commitment to the delivery of culturally competent care.</li><li>Ability to communicate effectively both in writing and verbally, including mastery of NeighborHealth's EMR, Epic.</li><li>Interest in deepening the development of areas of clinical specialty and the assumption of non-direct care responsibilities.&nbsp; Examples of non-direct care responsibilities include the supervision of bachelor and intern level staff, assisting in the development of clinical protocols and policies, organizing a resource manual and leading a special project such as chart review, centralizing new referrals, etc.</li><li>“Grace under pressure” with the ability to multitask and triage/juggle multiple appointments and conflicting priorities.</li><li>Comfort with an open-door policy, potentially frequent interruptions, and warm hand offs.</li><li>Flexibility in communication: able to switch between being on the floor playing with young patients and communicating with medical professionals regarding mental health interventions in a professional, coherent, and efficient manner.</li><li>Ability to tolerate isolation as the HS Specialist may be the only behavioral health professional on site.</li><li>Ability to collect and enter data for program management, evaluation, and reporting purposes.</li></ul>

NeighborHealth

NeighborhoodHealth

HealthySteps Specialist / BH Clinician

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Adult MedicineAll Locations: East BostonPosition Summary: The Nurse Practitioner is a licensed independent practitioner who provides nursing and medical services to individuals, families and groups. A nurse practitioner diagnoses and manages acute episodic and chronic illnesses while emphasizing health promotion and disease prevention. Services may include ordering, conducting, supervising and interpreting diagnostic and laboratory tests, and prescription of pharmacologic agents and non pharmacologic therapiesEssential Duties &amp; Responsibilities:<ul><li>Obtains comprehensive and problem focused health history</li><li>Performs a comprehensive and problem focused physical exam</li><li>Orders and interprets screening and diagnostic tests</li><li>Demonstrates critical thinking and diagnostic reasoning skills in clinical decision making.</li><li>Communicates with patients re: clinical findings</li><li>Initiates appropriate and timely consultations (NP, PA &amp; MD)</li></ul><ul><li>Qualifications and Requirements:<ul><li>MA License as NP</li><li>BLS, ACLS, PALS Certification, as required by department</li><li>1 year relevant experience preferably in a community health setting</li></ul></li></ul>

Nurse Practitioner

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Behavioral Health Urgent CareAll Locations: East BostonPosition Summary: The Behavioral Health (BH) Clinician provides comprehensive crisis intervention and stabilization, to persons with acute psychiatric issues, serious mental illness, dual diagnoses, and substance use-related issues, to prevent unnecessary hospitalizations and lengthy emergency department stays, to de-escalate and prevent worsening or future crises. Will also provide assessment for determination of need for higher level of care, including inpatient psychiatric hospitalization and crisis stabilization units.Education<ul><li>Graduate from an accredited Masters in Social Work, Psychology, or Education (MSW/MEd/MA/MS) program or Doctorate in Psychology (PsyD. /PhD.)</li><li>Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.</li></ul>Experience<ul><li>Minimum of 2 years relevant experience in a community health, behavioral health, or hospital setting, preferred.</li></ul>Skills/Abilities<ul><li>Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and behavioral health conditions.</li><li>Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of behavioral conditions</li><li>Comfortable with the pace of behavioral health urgent or emergency care, within an interdisciplinary team</li><li>Working knowledge of psychopharmacology</li><li>Ability to design and implement clinical pathways and protocols for treatment of selected chronic conditions</li><li>Two clinically relevant, supervised internships</li><li>Two favorable recommendations attesting to clinical competency from field placement supervisors or employment clinical supervisors</li><li>Bilingual preferred (may be required for specific positions).&nbsp; Bicultural preferred</li><li>Awareness of and demonstrated commitment to the delivery of culturally competent care</li><li>Ability to communicate effectively both in writing and verbally, including mastery of EBNHC’s EMR, Epic</li><li>Interest in deepening the development of areas of clinical specialty and the assumption of non-direct care responsibilities.&nbsp; Examples of non-direct care responsibilities include the supervision of staff and interns, and assisting in the development of clinical protocols and policies</li></ul>

Behavioral Health Clinician - BH Urgent Care Services-7

<h4>Our Culture</h4>EDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.We service more than&nbsp;200,000&nbsp;customers in&nbsp;19&nbsp;states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022 and 2023 as one of the Top Ten Propane Marketers by&nbsp;LP Gas Magazine. Since our inception in 2012, EDP has helped more than 30 owners of well-run propane businesses transition to their own “next chapter” while benefiting everyone involved.Responsibilities:<ul><li>Installing, inspecting, and maintaining propane tanks, lines, and equipment</li><li>Conducting leak tests, pressure checks, and system performance evaluations</li><li>Performing repairs and troubleshooting on propane systems and appliances</li><li>Educating customers on safe propane usage and providing exceptional customer service</li><li>Collaborating with the sales team to identify potential sales opportunities and upsell products or services</li><li>Maintaining accurate records of service calls, repairs, and inventory</li><li>Complying with safety regulations and industry standards at all times</li><li>Keeping up-to-date with propane industry trends, technologies, and best practices</li><li>This role includes on-call responsibilities, as the needs of the company require that you work past your regular departure time or otherwise outside of your regular work hours</li></ul>Requirements:<ul><li>High school diploma or general education degree (GED).</li><li>1-3 years of job-related experience (preferred).</li><li>Positive attitude, safe mindset, and great communications/customer skills.</li><li>CDL-Class B (Hazmat/Tanker) endorsements (must attain within 90 days of hire).</li><li>HVAC, Electrical, CTEP training (preferred, not required).</li><li>Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.</li></ul> <h4>We Offer Amazing Benefits!</h4>In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre-tax premium deductions to lower your taxable income, thereby reducing your income taxes.<ul><li>Medical Insurance – multiple options to choose from</li><li>Dental Insurance</li><li>Voluntary Vision Insurance</li><li>Health Savings Account</li><li>Flexible Spending Account</li><li>Confidential Employee Assistance Program (EAP)</li><li>Voluntary Supplemental Life and AD&amp;D Insurance</li><li>Voluntary Short-Term Disability</li><li>401(K) with Company Match</li><li>Tuition Reimbursement</li><li>Propane discount</li></ul>As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:<ul><li>Paid Holidays &amp; Time Off</li><li>$50,000 Basic Life/AD&amp;D benefit</li><li>Long Term Disability</li></ul>Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledThis job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Service Technician

Our CultureEDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.We service more than&nbsp;200,000&nbsp;customers in&nbsp;19&nbsp;states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022 and 2023 as one of the Top Ten Propane Marketers by&nbsp;LP Gas Magazine. Since our inception in 2012, EDP has helped more than 30 owners of well-run propane businesses transition to their own “next chapter” while benefiting everyone involved.Responsibilities:<ul><li>Serving as the first point of contact for customer inquiries, orders, and service requests via phone, email, or chat</li><li>Providing accurate and timely information regarding propane services, pricing, delivery schedules, and account status</li><li>Assisting customers with placing orders, scheduling deliveries, and resolving any delivery or billing issues</li><li>Collaborating with internal teams, including sales, operations, and dispatch, to coordinate efficient propane deliveries and resolve customer concerns</li><li>Maintaining customer records, ensuring accurate and up-to-date information is captured in the system</li><li>Promoting and upselling additional propane products or services to customers as appropriate</li><li>Handling customer complaints or escalations with empathy and finding satisfactory resolutions</li><li>Building strong customer relationships and ensuring customer satisfaction through exceptional service</li></ul>Requirements:<ul><li>High school diploma or general education degree (GED).</li><li>Able to multi-task well and prioritize workload.</li><li>Able to exercise progressive decision-making.</li><li>Strong knowledge of Microsoft Office.</li><li>Ability to work, and exceed, in time sensitive environment.</li><li>Ability to work effectively in a team environment.&nbsp;</li></ul>We Offer Amazing Benefits!In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families.Our benefits program allows you to customize your coverage, to select the best plans to meet your family’s needs while taking advantage of tax savings. Eligible employees have the option to enroll in any of the following options with many of them offering pre-tax premium deductions to lower your taxable income, thereby reducing your income taxes.<ul><li>Medical Insurance – multiple options to choose from</li><li>Dental Insurance</li><li>Voluntary Vision Insurance</li><li>Health Savings Account</li><li>Flexible Spending Account</li><li>Confidential Employee Assistance Program (EAP)</li><li>Voluntary Supplemental Life and AD&amp;D Insurance</li><li>Voluntary Short-Term Disability</li><li>401(K) with Company Match</li><li>Tuition Reimbursement</li><li>Propane discount</li></ul>As part of your comprehensive compensation package, we provide eligible employees with the following benefits at no cost:<ul><li>Paid Holidays &amp; Time Off</li><li>$50,000 Basic Life/AD&amp;D benefit</li><li>Long Term Disability</li></ul>Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledThis job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

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