field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

<h4>Company Description</h4>About Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website&nbsp;<a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>.<h4>Job Description</h4>Pay Rate: $27.55 per hour.BENEFITS&nbsp;Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.Position Purpose:&nbsp;Under general direction of Supervisor. employee shall perform customer and field activities related to phone calls, billing, adjustments, collection and/or shut off of customer accounts. Employee will act as a liaison between departments and customers as needed. Handle various other tasks as assigned by management.Primary Duties/Responsibilities: <ul><li>Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payments and payment processing, applications for service lines, and advises customers of tariff rate changes and any fees associated with billing or adjustments, etc.</li><li>Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits, and-transmittals daily.</li><li>Opens, routes and processes incoming mail.</li><li>Processes and maintains meter related and customer account records: including, but not limited to, field orders, to do's, Hi Lows, zero consumption, consecutive estimate reports.</li><li>Handles customer and field personnel calls and requests and completes such calls and requests or relays information as necessary to ensure timely resolution.</li><li>Operates usual office machines and related customer service software/programs etc.</li><li>Greet and receive visitors at the building and direct them accordingly,</li><li>Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary.</li><li>Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, website responses, faxes.</li><li>Shift work requirement: Monday - Saturday.</li></ul><h4>Qualifications</h4>Education/Experience/Background:&nbsp;<ul><li>High School Diploma/GED is required.</li></ul><h4>Additional Information</h4>We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Customer Service Representative

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Role ObjectiveThe Field Strategic Expansion Managersits within a geographical territory and is responsible for face-to-face business development and management of high revenue, low charge volume existing customers. This position proactively reaches out to customers to uncover opportunities, identify new product opportunities better suited for customer needs and establish American Express as the primary relationship. This is a field-based role in which in person engagement through face-to-face interactions is required with prospects/clients.Job ResponsibilitiesPlanning (10 – 20% of time)&nbsp;▪ Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, no self-prospecting&nbsp;▪ All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs.▪ Business travel is required with the expectation of 25-50% of time spent in-market with prospects and clients.Portfolio management (10 – 20% of time)&nbsp;▪ Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospects&nbsp;▪ Answer customer inquiries and bring in technical sales and product specialists to support technical implementation&nbsp;Client solution (20 – 30% of time)&nbsp;▪ Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement&nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)&nbsp;Negotiate and close (20 – 30% of time)&nbsp;▪ Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions&nbsp;▪ Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account Development to nurture, assess and further expand relationship and volume&nbsp;Compliance (100% of time)&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsKnowledge, Skills, Attributes, and ExperienceKnowledge and Skills&nbsp;Portfolio management&nbsp;▪ Manages a portfolio of customers, leveraging client data/analytics to plan and prioritize activities within large accounts&nbsp;Consultative selling&nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;Closing&nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;Influence &amp; persuasion&nbsp;▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;Demonstrating value&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;Results focus▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;Market, industry, &amp; product knowledge&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;Attributes&nbsp;▪ High learning agility&nbsp;▪ Intellectually curious&nbsp;▪ Collaborative and growth mindset&nbsp;▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience▪ Bachelor's degree preferred&nbsp;▪ Excellent sales experience, 5 - 7 years minimum&nbsp;▪ Experience partnering with clients across various markets / industries&nbsp;▪ Experience in a highly-regulated industrySalary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Manager-Business Development (Los Angeles)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Global Real Estate and Workplace Experience (GREWE)&nbsp;Global Real Estate and Workplace Experience (GREWE) is the global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 65,000 Amex colleagues and contractors in over eight million square feet of property located in 41 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, and airport lounges.&nbsp; The sites may be owned, leased, or be occupied through a serviced space arrangement. Real estate and is part of the broader Global Servicing Group organization which delivers shared business services to colleagues across the enterprise.&nbsp;GREWE partners closely with stakeholders in Colleague Experience Group (CEG), Technology, and Global Security, as well as rely extensively on our network of vendor partners to deliver a safe, productive and desirable work environment.Job DescriptionBased in Phoenix and reporting to the Director of Operations, US West, South &amp; LAC, this position will oversee Amex’s third-party relationships with real estate service providers. As the central facilities lead in the Americas West market, this position is responsible for working with vendors to maintain Amex offices and provide a seamless, best-in-class experience to colleagues. The scope of this role includes facilities management, engineering, janitorial, and light construction projects, as well as supporting the delivery of hospitality services. This role will over see the FM Operations across our Phoenix, Salt Lake City, San Francisco and Palo Alto locations. This role requires a hospitality mindset, creative problem solving, and a strong focus on safety and compliance. In addition, this position will partner closely with&nbsp;regional and global GREWE functions (Relationship manager, transaction management, design and construction, workplace services, etc.), CEG (medical, benefits, etc.), Global Security Services, Regulatory Agencies, Country Leaders, and Country Executive Teams/Boards.Roles &amp; ResponsibilitiesCustomer &amp; Colleague Relationship Management for GREWE Facilities Operations<ul><li>Advertises and promotes these services within the defined locations and is responsive to changing customer needs whilst working within AXP and GREWE policy and scope.</li><li>Act as the escalation point for problem resolution for internal customers concerning all operational aspects of service delivery by Third-party service partners of GREWE’s Facilities Management Services. </li><li>Collaborate closely with other regional and global GREWE functions such as global planning and administration, transaction management, design and construction, workplace services, workplace safety, finance operations, etc. and other non-GREWE functions such as security, medical, technology, etc. to deliver a seamless workplace experience to our colleagues. </li></ul>Vendor Relationship Management:<ul><li>The delivery of Facilities Services is generally provided through the use of third-party service partners. A key responsibility is therefore to support vendor management and to drive vendor performance to deliver best in class services. </li><li>Consistent, active and timely management of service partners, driving performance through the establishment, monitoring, reporting and management of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs.)</li><li>Additionally, the position will support periodic RFPs for Facilities Services and the on-going development of service specifications (SOWs), contract amendments and commercial negotiations in conjunction with Global Supply Management teams. </li></ul>Risk and Regulatory Compliance:<ul><li>Ensure the maintenance of a current building records management system.</li><li>Ensure the maintenance and updating of all documentation regarding compliance issues and resolutions.</li><li>Maintain regular contact with Health and Safety, Human Resources, Workplace Services and Security departments to ensure consistency in the market.</li><li>Ensure the maintenance of a risk register including permitting and statutory requirements for on site works in progress, health and safety compliance, compliance to space standards legislation, fire certification updates based leasehold improvement projects and building population shifts.</li><li>Maintain a Business Continuity Plan (BCP) for GREWE team in resident market and carry out annual exercises to ensure plan is meaningful and effective.&nbsp; Works with the GREWE Global Business Continuity Manager to deliver same; and to develop further BCP scenarios identifying how GREWE will provide essential facility related support to the business continuity plans owned by the core business.</li><li>GREWE Oversite of third-party service partners Business Continuity Plan (BCP) in resident market and ensure its effectiveness by executing planned BCP scenario exercises, developing and supporting our core business units’ operations.&nbsp;</li></ul>Financial Management:<ul><li>Oversee building related finances for the market to ensure timely and cost-effective delivery of services.</li><li>Analyse building budget performance, ensuring key risks and opportunities are highlighted and reported on a minimum monthly basis; provide forecast updates to Director of FM, variance explanations and bottom up operating budget calculations as required.</li><li>Support financial records keeping for energy management and review; negotiation in conjunction with Global Procurement.</li><li>Maintain financial records for all contracts.</li><li>Manage financial data collection and analysis via 3rd party service partners.</li><li>Support the preparation of timely and meaningful capital plans, asset registers, and operational business demands for the FM and property management. </li><li>Provide invoice approval and CPC validation (and/or other payment methods) in accordance with AEMP01 and for overseeing CPC reconciliations by third-party service partners.</li></ul>Qualifications &amp; Required skills:<ul><li>Minimum 10 years of experience in the Facilities Management field with a preeminent real estate service provider or leading global firm.</li><li>Qualified in an engineering discipline and/or equivalentFacilities service management (IFMA, IWFM). An undergraduate degree in engineering, construction management, architecture or a related field is preferred.</li><li>Fluent in Spanish and English – required </li><li>Proficient in Portuguese (preferred)</li><li>Ability to travel throughout LAC and United States</li><li>Comprehensive knowledge of relevant regulations, laws and familiarity with electrical, mechanical, maintenance, food services, environmental and safety codes and systems.</li><li>Experience in people leadership, specifically leading outsourced third-party teams working within a matrix environment, and experience of managing Facilities Services.</li><li>Strong relationship management skills and the ability to communicate effectively at all levels and influence others.</li><li>Strong working knowledge of Excel, Word and PowerPoint with the ability to break down complex ideas into understandable and actionable message.</li><li>Successful track record of managing within a capital and operating budget accounting framework. Knowledge and experience of budget and finance management, including capital planning, accrual and forecasting processes, analysis of risks and opportunities is required.</li><li>Comfortable working in multi-tasking environment with multiple stakeholders, situational ambiguity and project complexity.</li><li>Proactive self-starter, analytical, numerate, tenacious with the ability to work under own initiative as the position has a high level of autonomy.</li><li>Strong work ethic, uncompromising integrity and hands-on approach to business that respects individuals at all levels and does not hesitate to pitch-in and do what is necessary</li><li>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Manager - Facilities Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.As one of the enterprise teams within American Express, Enterprise Digital &amp; Data Solutions (EDDS) works closely with colleagues across the entire company to drive growth and further differentiate Amex in a competitive marketplace by accelerating our digital products and services. The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App,&nbsp;americanexpress.com, Amex Offers and Customer Personalization.&nbsp;As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.How will you make an impact in this role?The Help/Search team is looking for a dynamic Product development analyst to support the content strategy to lead the development and strategy for content in the logged-out experience, as well as Information Architecture (IA) to expand and enhance our website to makes it easily navigable and accessible.In this role, you will own the creation and optimization of journeys that engage millions of users a day, driving some of our core metrics including engagement, satisfaction, brand awareness and operational efficiency.&nbsp; These journeys are integrated with intelligent platforms and content management systems and you will partner with teams to scale the global customer experience for the future. This role is essential in bridging the gap between content creation and user experience.You will collaborate with colleagues in Product, Engineering, Design, User Research, Analytics, and Experimentation to communicate and iterate on a high visibility product roadmap. You will also work closely with and get the buy-in from stakeholders across the organization to ensure we are creating elegant and frictionless solutions for our users, while also driving business outcomes.&nbsp;Responsibilities:<ul><li>Define and own vision, the content strategy and roadmap by partnering closely with key stakeholders, partners and product teams</li><li>Ensure that content and IA are integrated seamlessly into the overall user experience</li><li>Collaborate with data / analytics /research/ SEO&nbsp;teams to ensure a data-driven approach&nbsp;</li><li>Drive consensus across&nbsp;a wide range of stakeholders from different business units&nbsp;located&nbsp;across different geographies and time zones</li><li>Collaborate to deliver key components and templates to enable engaging global experiences</li><li>Coordinate closely with Product Managers for logged-in experiences to develop and implement a cohesive user-focused strategy that optimizes technical investment and operational efficiency</li><li>Navigate white space to uncover opportunities that will drive measurable outcomes</li><li>Leverage data to determine trends and insights that impact success, report on key metrics, and optimize the product through experimentation</li><li>Actively monitor, track and report on feature launches and enhancements to continuously iterate and enhance user experiences</li></ul>Minimum Qualifications:<ul><li>Strong communication&nbsp;(both written and verbal) – ability to&nbsp;liaise&nbsp;and collaborate with stakeholders, understand&nbsp;needs&nbsp;and influence them towards the right solution&nbsp;&nbsp;</li><li>Ability to feel comfortable in a changing environment – able to adapt / flex approach according to needs&nbsp;&nbsp;</li><li>Good awareness of SEO &amp; UX principles, web standards and accessibility guidelines&nbsp;&nbsp;</li><li>Strong organisational skills – detail oriented and ability to&nbsp;juggle&nbsp;and drive results across multiple projects to deadlines&nbsp;</li><li>Fast learner, with ability to use own initiative and a ‘can do’ attitude towards problem solving and decision making.&nbsp;&nbsp;</li><li>Digitally savvy, able to keep up with our competitors and the industry&nbsp;</li><li>Ability to influence and apply data to make business decisions&nbsp;</li></ul>Preferred Qualifications:<ul><li>Understanding of Content Strategy and Information Architecture principles&nbsp;</li><li>Experience with agile methodologies (SCRUM) and tools (Jira) preferred&nbsp;</li><li>Experience working with UXR and using Research findings to drive change&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are loan, banking, and payment application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for growing new accounts acquired and accounts receivable, by increasing application completions and approvals.In this role, you will partner with Technology, Marketing, Research, Analytics, and UX/UI teams to enable this vision that will directly contribute to the success of our company.You have a real passion for using technology to build user-centric solutions to challenging problems and for bold decision-making. You enjoy being challenged and being part of a collaborative, diverse, and inclusive team, and you seek every opportunity to learn.Does this sound like you?&nbsp;Your responsibilities include:&nbsp;<ul><li>Understanding and learning about our users needs, both customers and internal teams</li><li>Translating requirements into coherent user stories using agile tools and methods</li><li>Working with engineers on a day-to-day basis to execute requirements during the development process.</li><li>Driving delivery by trouble-shooting issues, de-mystifying complex needs and leading planning cycles in partnership with your leader and agile champions</li><li>Delivering the product roadmap in collaboration with go-to-market, engineering and design functions, often coordinating with other delivery teams&nbsp;&nbsp;</li><li>Collaborating with local market teams to stay on top of market developments and the competition</li><li>Partnering with engineering and design functions throughout the product lifecycle from ideation to delivery and ongoing iteration</li></ul>To be successful you have:&nbsp;<ul><li>A passion for technology improving customer and user lives. Existing product experience of 1-2 years would be welcome, but not essential as this role typically spans the first 3-5 years of a career before advancing in the product management function.</li><li>Insatiable curiosity and proven ability to learn.&nbsp;</li><li>Strong written &amp; verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap.&nbsp;</li><li>Strong collaboration &amp; relationship skills – we are relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won’t be successful without bringing others along with you. Your ability to listen deeply, contextualize your insights are essential to achieving the best outcomes.&nbsp;</li><li>The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas. Your job doesn't end with your job description.</li><li>Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through to launch</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are loan, banking, and payment application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for growing new accounts acquired and accounts receivable, by increasing application completions and approvals.In this role, you will partner with Technology, Marketing, Research, Analytics, and UX/UI teams to enable this vision that will directly contribute to the success of our company.You have a real passion for using technology to build user-centric solutions to challenging problems and for bold decision-making. You enjoy being challenged and being part of a collaborative, diverse, and inclusive team, and you seek every opportunity to learn.Does this sound like you?&nbsp;Your responsibilities include:&nbsp;<ul><li>Understanding and learning about our users needs, both customers and internal teams </li><li>Translating requirements into coherent user stories using agile tools and methods </li><li>Working with engineers on a day-to-day basis to execute requirements during the development process. </li><li>Driving delivery by trouble-shooting issues, de-mystifying complex needs and leading planning cycles in partnership with your leader and agile champions </li><li>Delivering the product roadmap in collaboration with go-to-market, engineering and design functions, often coordinating with other delivery teams</li><li>Collaborating with local market teams to stay on top of market developments and the competition </li><li>Partnering with engineering and design functions throughout the product lifecycle from ideation to delivery and ongoing iteration </li></ul>To be successful you have:&nbsp;<ul><li>A passion for technology improving customer and user lives. Existing product experience of 1-2 years would be welcome, but not essential as this role typically spans the first 3-5 years of a career before advancing in the product management function.</li><li>Insatiable curiosity and proven ability to learn.</li><li>Strong written &amp; verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap.</li><li>Strong collaboration &amp; relationship skills – we are relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won’t be successful without bringing others along with you. Your ability to listen deeply, contextualize your insights are essential to achieving the best outcomes.</li><li>The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas. Your job doesn't end with your job description. </li><li>Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through to launch </li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Services Group is looking for a Manager Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The objective of the Global Services Group Control Management Governance team is to establish the Operational Risk and Controls strategy for Global Services Group, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.The Manager, Global Services Group Governance will:<ul><li>Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.&nbsp;</li><li>Track issues with KRI limits and risk appetite for Global Services Group to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly&nbsp;</li><li>Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU&nbsp;</li><li>Manage details of specific risk and controls governance forums for Global Services Group, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums&nbsp;</li><li>Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs&nbsp;</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication&nbsp;</li><li>Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)&nbsp;</li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU&nbsp;</li><li>Administer implementation of key areas training initiatives that align with Operational Risk Management&nbsp;</li><li>Facilitate processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials&nbsp;</li><li>Support sharing insights, better practices, themes, etc. across the enterprise&nbsp;</li></ul>Minimum Qualifications: &nbsp;<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Strong project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following:&nbsp;&nbsp;</li><li>Translating operational risk strategy and appetite into execution guidelines&nbsp;</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds&nbsp;</li><li>Oversee the implementation of the operational risk governance frameworks&nbsp;&nbsp;</li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;&nbsp;</li><li>Facilitating the operational risk exam management processes&nbsp;</li><li>Experience in financial services industry</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Manager - Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.At the heart of our Enterprise Salesforce Center of Excellence (COE), we are reimagining how we deliver platform solutions to enhance our strategic agility, accelerate time to market, and optimize delivery effectiveness. Our mission is to empower our marketing, sales, and account development teams to collaborate seamlessly and drive exceptional results in a multi-channel era.We work closely with various departments, onboarding new ones and expanding relationships with existing to help deliver against their digital acquisition and marketing goals. As we navigate new challenges, we need to do more with our existing talent: driving sales, retaining clients, and enhancing overall satisfaction. Salesforce is the cornerstone of our strategy, fueling enhanced productivity across our organization.We’re on a journey to build a best-in-class Product Organization—one that not only understands technology but also how it intersects with the people who rely on it every day. Innovation, fresh perspectives, and insightful ideas are at the core of how we create powerful, personalized, and fulfilling experiences for our customers. If you're passionate about creating breakthrough products and making a tangible impact on our marketing partners, sales teams, and customers, this is the place for you.You won’t just keep up; you’ll lead the way!As part of our team, you’ll be challenged every day to shape the future of our Enterprise Sales &amp; Marketing Teams. Here’s what you’ll be doing:Role: Digital Product ManagerAs a Digital Product Manager, you will be essential to how we enable new integration capabilities to connect with the Enterprise future of marketing platforms and Salesforce Marketing Cloud (SFMC). They will define and own middleware automation strategy &amp; product roadmap, which will establish our point of arrival for Marketing Send Experiences across the organization– partnering closely with product teams, stakeholders, Salesforce professional services, &amp; end users to drive value. This will put the Digital Product Manager front and center as the key relationship owner with our Enterprise Digital &amp; Data Services (EDDS) teams – a key constituents for whom we serve. The Digital Product Manager will also be key to how we constantly improve and iterate on our capabilities, serving as a key bridge – listening to our users – to help our teams iterate, test, and learn.Key Responsibilities:<ul><li>Collaborate with Enterprise partners:&nbsp;Partner with the other Enterprise product teams and MarOps to enhance our email marketing operations via SFMC. Be the subject matter expert, deeply understanding the needs of our business partners and MarOps processes to shape the strategy and delivery of enhanced go-to-market operations. </li><li>Drive Engineering Initiatives:&nbsp;Work closely with our engineering team to ensure they understand the business outcomes we aim to achieve. Assist in advancing key initiatives, crafting stories, and maintaining documentation </li><li>Stakeholder Partnership:&nbsp;Build strong relationships with Marketing, Data, Technology, and Operations teams. Understand their needs, advocate for optimal solutions, and help prioritize workstreams. Serve as the bridge between business and technology, ensuring alignment across all parties.</li></ul>Qualifications:<ul><li>Experience:&nbsp;3-4 years in a product development or marketing technology role.</li><li>Technical Proficiency:&nbsp;Hands-on experience with marketing platforms or MarOps processes. Good understanding of backend MarTech systems across the campaign lifecycle</li><li>Communication Skills:&nbsp;Excellent communication abilities to align stakeholders, influence priorities, and foster positive relationships.</li><li>Curiosity &amp; Problem-Solving:&nbsp;Passionate about understanding complex systems and processes and finding ways to improve them.</li><li>Self-Motivation:&nbsp;Energetic, self-driven, and thrives in a fast-paced, complex environment.</li><li>Project Management:&nbsp;Strong project management and analytical skills.</li><li>Agile Methodology:&nbsp;Experience with Agile software development methodology.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Salesforce Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The objective of the Global Services Group (GSG) Control Management Governance team is to establish the Operational Risk and Controls strategy for GSG, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.GSG Control Management is looking for a Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.How will you make an impact in this role?The Manager, GSG Governance will:<ul><li>Advise on execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.&nbsp;</li><li>Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU&nbsp;</li><li>Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs&nbsp;</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication&nbsp;</li><li>Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)&nbsp;</li><li>Facilitate processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials&nbsp;</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Minimum Qualifications:<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Strong project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively </li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Management., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following:&nbsp;&nbsp;<ul><li>Translating operational risk strategy and appetite into execution guidelines&nbsp;</li><li>Oversee the implementation of the operational risk governance frameworks&nbsp;&nbsp;</li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;&nbsp;</li><li>Facilitating the operational risk exam management processes&nbsp;</li></ul></li><li>Experience in financial services industry</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Manager-Control Management

12-Sep-2024<h4>Program Coordinator, City Support</h4>Harvard Kennedy School 66742BRJob SummaryThe Bloomberg Harvard City Leadership Initiative is seeking a Program Coordinator to support the City Support team in the high-level administrative tasks related to program delivery and design. This role is crucial&nbsp;to ensuring the smooth operation of programs. The successful candidate will be responsible for a wide range of tasks, including coordinating and tracking program activities across a diverse portfolio, drafting, developing and updating program materials and conducting program-specific research.The Program Coordinator will be in a unique position to develop expertise about city leaders across the world. The successful candidate will work on a variety of leadership development programs, support work directly related to cities and be a key member of the City Support team.Position DescriptionReporting to&nbsp;multiple Program Directors for City Support, the Program Coordinator will be responsible for:&nbsp;Program Coordination&nbsp;<ul><li>Support program directors in managing multiple projects.&nbsp;</li><li>Set up and maintain activity tracking to take a view across the City Support portfolio to ensure smooth operation and early detection of risk.&nbsp;</li><li>Coordinate outreach, applications, and follow up with city participants.&nbsp;</li><li>Meet regularly with the Program Director(s) to share updates on program status across the program director's portfolio.</li></ul>Activity&nbsp;Tracking and Reporting<ul><li>Ensure accuracy of program trackers as programs progress, including updating timelines and milestones.</li><li>Collaborate with program team members across different units (e.g. Executive Education, Curriculum Development) to gather necessary information.</li><li>Identify, communicate, and offer solutions to address any potential risks or delays in program implementation.</li><li>Coordinate program-related meetings, including scheduling, agenda preparation, and documentation of meetings.</li><li>Provide administrative support to program activities as needed, including data entry, file management, and correspondence.</li><li>Produce prompt and timely ad hoc reports as needed by key stakeholders.&nbsp;</li></ul>Development of Program Materials<ul><li>Draft, edit, and format program materials, including guides and manuals, working session plans, and instructional documents.</li><li>Update existing program materials based on feedback and program changes.</li><li>Ensure all documents are consistent with branding and formatting guidelines.</li><li>Proofread all documents for accuracy and clarity.</li><li>Conduct regular reviews to ensure all materials are up-to-date and relevant.</li><li>Implement feedback from stakeholders to improve document quality.</li><li>Work closely with program managers, instructors, and other team members to gather content and information.</li></ul>Coordination of Program&nbsp;Research/Evaluation&nbsp;Activities<ul><li>Collaborate with team members to support program research as needed. Program research activities may include pre-program user experience and needs assessment, and in-program and post-program evaluation.</li><li>Coordinate the implementation of program research activities, which may include surveys, interviews, focus groups, or other data collection methods.</li><li>Analysis and presentation of research findings to present to faculty and funders.</li><li>Document and share city participants’ experiences in programs and stories of the impact of program.&nbsp;</li></ul>Team Advancement&nbsp;<ul><li>Foster and contribute to a culture of excellence grounded in learning, problem-solving, and teamwork.&nbsp;</li><li>Collaborate with colleagues to identify recommendations for programmatic improvements.&nbsp;</li></ul>Basic Qualifications3+ years of professional experience in program coordination, project management, or research/administrative support. Internships will count toward experience requirement.&nbsp;Additional Qualifications and Skills<ul><li>Bachelor’s degree in a relevant field (Business Administration, Public Administration, Nonprofit Management, other Social Sciences) strongly preferred.</li><li>Skill in managing multiple diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy, and strong judgment.&nbsp;</li><li>Meticulous attention to detail.&nbsp;</li><li>Proficiency with customer relationship management systems, especially Salesforce, a plus.</li><li>Proven organizational and project management ability.&nbsp;</li><li>Creative problem-solving and analytical skills.&nbsp;</li><li>Ability to navigate ambiguity and build structure for oneself.&nbsp;</li><li>Team player with skill in building and managing relationships with a wide range of stakeholders.&nbsp;</li><li>Strong customer service orientation and persistent follow-through in service of clients.&nbsp;</li><li>The ability to communicate persuasively, concisely, and clearly in speech and writing.&nbsp;</li><li>Entrepreneurial with an enthusiasm for doing whatever it takes to get the job done.&nbsp;</li></ul>Additional InformationThis position is a fully benefits-eligible term appointment ending June 30, 2025, with possibility of renewal. Learn more about our work culture and see yourself at Harvard Kennedy School. We regret that the Harvard Kennedy School does not provide visa sponsorship. Harvard University requires pre-employment reference and background checks. Harvard University is committed to supporting a healthy, sustainable learning and working environment. &nbsp; This is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and research fellows. The position is required to work in-person on campus a minimum of three days per week during the academic year. Specific days and schedule will be determined between you and your manager. The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. &nbsp; Salary Range: $60,503 - $95,391 Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. &nbsp;Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Cambridge Job Code403134 Coordinator I Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade054DepartmentBloomberg Harvard City Leadership InitiativeUnion55 - Hvd Union Cler &amp; Tech Workers Time StatusFull-time Pre-Employment ScreeningIdentity Schedule9-5 Monday through FridayCommitment to Equity, Diversity, Inclusion, and BelongingHarvard Kennedy School’s Mission and Commitment to Diversity, Equity, and Anti-Racism &nbsp; At Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership—because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies. Learn more about Harvard Kennedy School’s commitment to Diversity Equity, and Anti-Racism.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-SC1

795 Project Management / Professional Services Jobs