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<h4>Overview</h4>Let your career take off with PSA Airlines<h4>About PSA</h4>PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.<h4>Benefits</h4>PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:<ul><li>Travel privileges on the American Airlines global network</li><li>A generous vacation plan designed to let you enjoy your travel perks</li><li>401(k) with company match</li><li>American Airlines Group (AAG) profit-sharing and bonus opportunities</li><li>A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network</li><li>Premium dental coverage</li><li>Vision plan options provided, including a plan that covers both glasses and contacts every year&nbsp; &nbsp;&nbsp;</li><li>Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services</li><li>Access to 24-hour virtual urgent care services</li><li>Family planning and fertility treatment</li><li>LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning</li><li>Company-paid Life and AD&amp;D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children</li><li>Flexible Spending Accounts for both Health Care and Dependent Care services</li><li>Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional</li></ul><h4>Responsibilities</h4>Position SummaryThe Supervisor of Maintenance impacts PSA's safety of its customers and employees by providing supervision over all personnel on shift; ensuring that they properly execute all maintenance updates, and the aircraft is prepared and ready for release.&nbsp; Job Responsibilities<ul><li>Demonstrates a safe and compliant work environment by complying with Safety Policy and Procedures Manual and General Maintenance Manual policies and procedures as well as ensuring compliance of subordinates.&nbsp;</li><li>Submits manual revisions as required for any identified ineffective processes and/or procedures.&nbsp;</li><li>Schedule the department in such a manner that adequate coverage is provided while maintenance is being performed.&nbsp;</li><li>Prepare written reports to Maintenance Manager for Delays, Cancellations, and Irregularities.&nbsp;</li><li>May sign maintenance release and assume full responsibility for aircraft that fall under the jurisdiction of the Maintenance Department during a check.&nbsp;</li><li>Ascertain that the responsible mechanic properly executes all necessary work records.&nbsp;</li><li>Coordinate all operation planning to assure that the proper work is performed on the aircraft as scheduled.&nbsp;</li><li>Monitor aircraft appearance and ensure aircraft are well presented.&nbsp;</li><li>Account for the performance of assigned personnel.&nbsp;</li><li>Maintain liaison with Maintenance Control, Production Planning, and other departments.&nbsp;</li><li>Ensure adequate tool inventories are maintained and proper use of these tools is observed.&nbsp;</li><li>Work in an outside maintenance operation to ensure airworthiness of aircraft.&nbsp;</li><li>Deliver comprehensive pre-shift briefings to ensure team is well informed and creating opportunity for open dialogue.&nbsp;</li><li>In regards to the performing of maintenance, preventive maintenance, alterations or other functions affecting aircraft airworthiness, the Maintenance Supervisor on duty will be available for consultation and decision making on matters requiring instruction or decision from higher authority than that of the persons performing the work.&nbsp;</li><li>Provide direct supervision of the Lead Mechanic&nbsp;</li><li>Delegates duties as necessary, although this does not relieve the Supervisor of the responsibility.&nbsp;&nbsp;</li><li>Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs&nbsp;</li><li>Performs other duties as assigned.&nbsp;</li></ul><h4>Position Specifics</h4>QualificationsRequired<ul><li>High school diploma or equivalent.&nbsp;</li><li>Current FAA Airframe and Powerplant certification.&nbsp;</li><li>At least three years aviation maintenance experience.&nbsp;</li><li>Must possess or have ability to obtain a U.S. Passport or equivalent within 90 days of starting position.&nbsp;</li><li>Ability to speak/read/write in English.&nbsp;&nbsp;&nbsp;</li><li>If hired, must be able to demonstrate that you are authorized to work in the US.&nbsp;</li></ul>Additional InformationDelegation:&nbsp;In absence, responsibilities delegated to Assistant Director of Maintenance.Authorities: NoneSupervisory Responsibility: This is a supervisory position.Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms. Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PSA Airlines

Maintenance Supervisor

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.&nbsp; At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.&nbsp; We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.&nbsp;We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Be Part of Who We Are!Key Duties and ResponsibilitiesThe key duties and responsibilities of the Revenue Cycle Supervisor include, but are not limited to:<ul><li>Overall responsible for day-to-day activities and processes of the RCM team.</li><li>Maintains staffing levels, approves and schedules paid time off and leave requests.</li><li>Monitors key performance indicators in Revenue cycle and will work closely with management to improve cash flow, reduce denials, and minimize bad debt.</li><li>Communicates monthly RCM progress and KPI measures with Revenue Cycle Director and Practice administrator and/or Managing partner.</li><li>Maintains a strong working knowledge of all RCM processes</li><li>Research and identify denial trends. Collaborates between department leadership to improve processes to resolve issues and reduce impact to the accounts receivable.</li><li>Improves processes within department with emphasis on quality, efficiency, and speed.</li><li>Monitor daily work of revenue cycle team by checking for accuracy and completeness</li><li>Schedule, assign and prioritize workload within the department.</li><li>Develops, monitors, coaches, and supervises staff ensuring the development of employees through orientation, training, communication of rules.</li><li>Recommends and implements coaching or corrective action</li><li>Schedules and conducts team meetings</li><li>Other duties as assigned</li></ul>Education/Experience<ul><li>Bachelor’s degree preferred with a minimum 3+ years’ supervisory experience in medical billing environment</li><li>Or 5+ years’ supervisory experience in medical billing environment.</li><li>Healthcare experience in a large organization preferred</li><li>Direct experience with billing and collections in a medical office and ambulatory surgery center practice setting</li><li>Nextgen and Amkai experience preferred</li></ul>Knowledge, Skills and Abilities<ul><li>Complete understanding and an in-depth working knowledge of healthcare revenue cycle</li><li>Ability to serve as both a hands-on manager and a high performing individual contributor</li><li>Excellent judgement, understand what s/he does not know and what questions to ask to reach well informed decisions that minimize risk</li><li>Ability to establish and monitor performance/productivity standards</li><li>Strong problem-solving skills</li><li>Self-motivated team player able to multi-task and prioritize</li><li>Detail oriented</li><li>Professional and etiquette</li><li>Excellent organization and interpersonal communication skills</li><li>Strong computer skills</li><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians, and staff</li><li>Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy, and completion</li><li>Ability to manage multiple factors for the best result</li><li>Resourcefulness in addressing first level problems and tenacity to see things through to solution</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.CommentsThis description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified.&nbsp; Other functions may be assigned and management retains the right to add or change the duties at any time.

Proliance Surgeons

Revenue Cycle Supervisor

SummaryReporting to the Co-President of Business Operations, the Executive Director of Online Operations is responsible for the strategic and operational leadership of online education for West Coast University. The Executive Director of Online Operations is responsible for collaboratively analyzing, developing and implementing a business model which provides successful strategies for attraction, retention and achieving positive student outcomes while advancing fiscal results. The Executive Director of Online Operations additionally plans, develops, organizes, implements, directs and evaluates the effectiveness and efficiency of online education. The role will work in close partnership with Academic leaders and shared services partners to develop scalable high quality online educational programs, including the identification of new programs. Provides leadership in the interpretation, coordination, and administration of university policies and procedures on student enrollments, financial aid, student aid, student retention, career services, educational/support staff and human capital administration. Will be responsible for directing and meeting operational budgets and prepares reports relating to all functional areas. This role is based in the Irvine, CA or Richardson, TX location and consistent in-person presence is expected in order to achieve collaboration with other related functions.Essential Functions &amp; Responsibilities<ul><li>Responsible for the comprehensive coordination of overall leadership and evolutionary vision of the online learning goals for the University.&nbsp; </li><li>Works collaboratively with the University academics, admissions, finance and marketing staff, as well as other key offices and resources, to develop a comprehensive online business model that stretches from the recruitment to the graduation and placement of online students and supports a student centered learning experience. </li><li>Works with academic leadership in all aspects of creating a set of successful online learning programs, including, but not limited to, curriculum design, identification and integration of new technologies, program development and learning products.&nbsp; </li><li>Researches, identifies, and recommends new online academic programs.</li><li>Responsible for administration of online learning strategies including design elements, accelerated development methods, program pricing and financial aid packaging of new programs and offerings.&nbsp; </li><li>Utilizes a standards-based approach to quality assurance of operations including working with internal QA and Compliance to ensure appropriate adherence to regulations and policies. </li><li>Oversees the development, maintenance and implementation of all online learning-related policies and procedures ensuring compliance.</li><li>Plans, develops, organizes, implements, directs and evaluates the effectiveness and efficiency of online education and financial sustainability of the Online Operations Department in collaboration with Program Directors, campus Administration, faculty, and support staff.</li><li>Develops and manages annual budget, ensuring effective budget planning and fiscal responsibility. Ensures campus achieves all budgeted profit and loss metrics.&nbsp; </li><li>Assures high academic standards through the establishment of appropriate student evaluation mechanisms.</li><li>Actively engages in and promotes student academic achievement assessment processes and procedures and uses this data to improve instructional methodologies.</li><li>Monitors student retention and satisfaction and assists in developing action plans for improving student retention/satisfaction.</li><li>Establishes sound decision making and governance process that presents the full benefit of technology to build the West Coast University brand and capitalizes on opportunities for program and geographic growth.</li><li>May represent the University externally to media, regulatory agencies, funding agencies, and the general public as appropriate and directed by manager.</li><li>Adheres to established operating policies, procedures and approaches for computing and information technology consistent with Company policies and objectives and ensures appropriate execution. </li><li>Maintains professional appearance for position and serves as a role model, leader and mentor to the campus community.</li><li>Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and states laws, and applicable professional standards.</li><li>Maintains regular and timely attendance, reports to work as scheduled and assures time worked and/or time-off is recorded properly. </li><li>Attends in-services and other required meetings.</li><li>Maintains confidentiality of all student, associate, and/or company information as required.</li><li>Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.</li><li>Maintains order, cleanliness and safety at work. </li><li>Performs other job duties as assigned.</li></ul>Education<ul><li>Bachelor’s degree in education, administration, business management, student affairs, or related field required.</li><li>Master’s degree in education, administration, business management, student affairs, or related field strongly preferred.</li></ul>Knowledge/Experience<ul><li>A minimum of five years successful enterprising dynamic senior level management experience in managing, challenging, and leading an online division in higher and/or proprietary education.</li><li>Demonstrated success and experience managing a multi-million-dollar business that translates to running a $50M business.</li><li>Experience in entrepreneurial approaches to establish new initiatives.</li><li>Success as a change agent.</li><li>Demonstrated accomplishments in the area of online degree learning.</li><li>Experience in education management/administration, advanced education, post-masters continuing education, distance/extended learning, or related field leading and managing educational programs.</li><li>Experience with and working knowledge of Microsoft Office.&nbsp; </li><li>Knowledge of instructional design practices with the ability to convey complex technical concepts.</li><li>Knowledge of project management and the use of metrics to identify resource needs and provide accountability.</li><li>Knowledge of learning theories, instructional design, and outcomes-based assessments. </li><li>Knowledge of learning management systems, computer platforms, and authoring software. </li><li>Knowledge of the functional needs of online instructors and students.</li><li>Knowledge of the principles of supervision, administration, systems management, and community organization as applicable to specialized program area.&nbsp; </li><li>Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance and other regulatory standards such as Title IV, ABHES, BPPE, WASC and other accreditation standards.</li></ul>#HEJ #LI-MP1

West Coast University

Executive Director, Online Operations

The New York City Campaign Finance Board manages New York City’s small donor democracy program and educates and engages voters via NYC Votes. The CFB has enjoyed a tremendous arc of progress over its 30-year history, and our updated flagship small donor democracy program is the centerpiece of this progress. We eliminate barriers to participation by providing access to the resources New Yorkers need to vote or run for office and amplify the voices of small donors with New York City’s small donor democracy program. We are dedicated to making New York City’s local democracy more open, transparent, and equitable. You would be working with a team that is mission-driven and committed to continuous improvement. The Public Affairs division promotes the agency’s key role in equipping all candidates and voters to power a fairer and more open democracy in New York City. We engage New Yorkers, inform them about elections, and boost their civic participation in the democratic process. Within Public Affairs, the Product Management and Operations unit is responsible for maintaining the division’s work plan and project management of the agency’s direct-to-voter communications, including our websites, citywide advertising campaigns, and the Voter Guide posted online and mailed to over 5 million registered voters. Reporting to the Director of Product Management and Operations and coordinating closely with other units, the Digital Operations Specialist will be responsible for content management and maintenance of the agency’s digital properties. The ideal candidate will be an enthusiastic, digitally savvy, and creative problem-solver with a positive, can-do attitude, who takes pride in delivering a quality product on time and has a passion for building an engaging digital experience for our users: New York City voters, candidates, press, and other stakeholders. This role will support the Public Affairs division in achieving its strategic goal of making election information accessible and relevant. Responsibilities include, but are not limited to, the following: -Maintain the core functionality of the agency’s various digital platforms, including account maintenance. Review existing functionality and recommend and assist in the implementation of improvements. -Collaborate with the Technology unit and external development vendors on enhancements to the agency’s website framework as needed to support content, such as new templates, views, and other functionality. -Publish digital content and distribute materials via digital delivery platforms. Propose and perform QA testing processes to ensure the accuracy of digital assets, confirming that copy, design, links, and other digital materials are rendered accurately. -Collaborate with stakeholders and the Marketing and Digital Communications unit to update content on all agency digital platforms and improve the user’s experience. -Collaborate with the Language Access team to integrate website translations and related localization software. -Collaborate with Policy and Research unit to produce data visualizations using Tableau or similar tools. -Collaborate with internal teams to identify CRM business requirements and workflows for achieving key objectives. Maintain target audience CRM data, dashboards, and integrations between digital platforms. -Collaborate and coordinate with stakeholders to conduct and record live-stream meetings that include interpretation, ASL, and CART services as needed. -Facilitate digital accessibility reviews and updates in partnership with developers and accessibility experts, including the Mayor’s Office for People with Disabilities. -Compile and report website analytics and propose and implement ways for search engine optimization improvements. -Serve as subject matter expert for all website content and related processes. Document and train colleagues on content entry procedures and best practices. Essential Skills -Expertise working with content management systems; expertise in Umbraco is a plus. -Proficiency in properly structured HTML, CSS, and modern website content coding standards and best practices. -Excellent communication and organizational skills; meticulous attention to detail. -Understanding of and experience with UX and mobile-first design principles. -Experience with SEO principles and best practices, utilizing Google Analytics or similar tools to evaluate traffic and recommend improvements to content or site architecture. -Expertise working with customer relationship management systems; expertise in Salesforce a plus. Preferred Qualifications -5+ years’ experience managing a website using Content Management Systems, with hands-on responsibility for creating, editing, posting, and updating content (text and graphics). -Experience collaborating and communicating with design and engineering teams and vendors. -Experience creating and updating email templates using HTML and CSS. -Demonstrated experience prioritizing and managing requests and workload to deliver high-quality projects on time. -Basic photo and graphics editing skills (sizing, resolution, file format), including experience with Adobe Creative Suite. Additional Information The City of New York provides generous medical benefits (including dental and vision through respective unions or funds), retirement, tuition reimbursement, and additional ancillary benefits. CFB offers a flexible and hybrid work schedule, opportunities for career development, learning &amp; development (leadership training, coaching), wellness programs, and much more! The CFB is an equal opportunity employer firmly committed to diversity. All individuals are encouraged to apply. If you anticipate needing any type of reasonable accommodation to apply for an employment opportunity, please contact <a href="mailto:access@nyccfb.info" target="_blank">access@nyccfb.info</a> or (212) 409-1800. How to Apply All applicants must apply through NYC Government Jobs | Explore Careers | City of New York (<a href="https://cityjobs.nyc.gov/" target="_blank">https://cityjobs.nyc.gov/</a>) -Please search and apply to the job ID number listed above. -Resume and cover letter are required for consideration. -Note that only applicants under consideration will be contacted. For more information on careers with the NYC Campaign Finance Board visit our website at <a href="https://www.nyccfb.info/" target="_blank">https://www.nyccfb.info/</a> to access the full listing of job opportunities and to learn more about our agency.<h4>Minimum Qualifications</h4>1.A bachelor’s degree from an accredited college including or supplemented by at least twelve semester credits (or the equivalent of twelve semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or 2.A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or 3.Education and/or experience equivalent to “1” above.<h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a>. <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Campaign Finance Board

Digital Operations Specialist

Job Description:ABOUT THE CHICAGO SCHOOLThe Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals, organizations, and communities. We enroll over 6,000 students across 40+ academic programs culminating in a bachelor's, master's, or doctoral degree or a professional certificate, and our unique approach to impact-focused education has made us a leading nonprofit university for more than 40 years.As an employee at The Chicago School, you can become a member of a university community committed to true inclusion and equity. At The Chicago School, we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic, talented, and passionate professionals who will help us continue to innovate for decades to come.POSITION SUMMARYThe Chicago School is seeking a Full Time Campus Operations Coordinator to assist with evening and weekend coverage. The Campus Operations Coordinator plays an essential role in supporting day-to-day operations and events on the Anaheim, CA campus. Reporting to the Campus Operations Manager, the Coordinator performs and coordinates tasks and activities to facilitate the optimal functioning of facilities, systems, and processes for faculty, staff, and students. PRINCIPAL DUTIESOperational Support<ul><li>Provide general administrative assistance to campus operations leadership.</li><li>Support the management of the campus operations inbox and respond to student, faculty, and staff requests related to campus operations.</li><li>Assist with daily opening and closing procedures for the campus.</li><li>Assist with scheduling and information management related to facilities usage and events.</li><li>Support the mailroom operations and delivery/acceptance of packages and mail.</li><li>Support the reception desk as needed.</li><li>Create and update ID cards for faculty, staff, and students.</li><li>Assist campus visitors and vendors.</li><li>Ensure exceptional customer service when interacting with campus community members.</li></ul>Facilities Management<ul><li>Support office moves, furniture reconfigurations, and classroom setups.</li><li>Provide support for on-campus events, including room reservations, setup, and takedown.</li><li>Maintain supply rooms and inventory levels of office supplies, kitchen items, and other essential campus materials.</li><li>Perform minor maintenance tasks and routine inspections to identify facility repair needs.</li></ul>Emergency Preparedness<ul><li>Be trained on emergency operations policies and procedures and be able to execute response plans on behalf of campus operations leadership if needed.</li></ul>BASIC QUALIFICATIONS<ul><li>High school diploma or GED.</li><li>1+ years of administrative experience in an office environment.</li><li>Proficiency with Microsoft Office suite and database management software.</li><li>Valid U.S. Driver’s License.</li><li>Availability to work evening and weekend hours.</li><li>Ability to lift, push, and pull approximately 50 pounds.</li></ul>PREFERRED QUALIFICATIONS<ul><li>Associate's or Bachelor's degree.</li><li>Experience in facility coordination or event planning.</li><li>Strong organizational and time management abilities.</li><li>Excellent written and verbal communication skills.</li><li>Ability to multi-task and manage competing priorities.</li></ul>COMPENSATION AND BENEFITSThis opportunity is budgeted at $16.00 - $25.64 per hour base compensation. Additional factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, and tuition reimbursement, click the link below.DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Compensation &amp; BenefitsThis opportunity is budgeted at $16.00 - $25.64 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.<a href="https://www.thechicagoschool.edu/career-opportunities/" target="_blank">https://www.thechicagoschool.edu/career-opportunities/</a>The Chicago School is an Equal Opportunity Employer.Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.

The Chicago School of Professional Psychology

Full Time Campus Operations Coordinator - Anaheim

<h4>Thank you for your interest in careers at EBNHC!</h4>Everywhere you turn, you can feel it.&nbsp; There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.&nbsp; From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.Interested in this position?&nbsp; Apply on-line and create a personal candidate account!Current Employees of EBNHC - Please use the internal careers portal to apply for positions.To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.Time Type: Full timeDepartment: PACE CenterAll Locations: East BostonDescription: Works with the Home Care Director and Home Care Manager to ensure effective coordination and delivery of PACE home care services including Home Nursing, ADL and IADL support services including home monitoring, health aides, homemakers, laundry, meals and other services as required. In coordination with the PACE Interdisciplinary Teams (IDT), providing assistance with oversight of health aide and nurse scheduling, and providing direct supervision of health aides. Works on performance improvement and other initiatives that may be identified through program, performance, financial and other monitoring.Essential Duties &amp; Responsibilities:<ul><li>Provides direct supervision to an identified group of Health aides, providing oversight in all aspects of their job performance.</li><li>Makes reports through QAPI or other avenues as required.</li><li>Participants in the annual competency review and training program, ensuring that the training and performance review tools are updated.</li><li>Conducts periodic audits to ensure that Personal Service Plans are updated and consistent with current clinical and functional status.</li><li>Participates in Home Care Nurse weekend, holiday, on-call, and triage rotation.</li><li>Monitors quality of care and performance improvement initiatives as needed to address concerns, deficiencies, or trends.</li><li>Assists in policy review and revision. Update policies, procedures and workflows as needed to ensure consistency with practice, changes in regulatory or other requirements.</li></ul>Qualifications and Requirements:<ul><li>BS in Nursing or equivalent experience or certification.</li><li>Current MA Nursing License.</li><li>Strong clinical background in geriatric care.</li><li>Home health care management preferred.</li><li>Expertise dealing with elders and families.</li></ul>

East Boston Neighborhood Health Center

RN Supervisor PACE

<h4>Overview</h4>LMI is currently seeking senior-level technical operations advisor with TS/SCI clearance (with polygraph) and more than 15 years of experience in the Defense Intelligence Enterprise and/or Intelligence Community. LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. Our clients value our specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction. We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.<h4>Responsibilities</h4>The senior level candidate will have had leadership roles on several project teams which were focused in the areas listed below or have played key Subject Matter Expert roles on critical projects. They will have successfully identified new opportunities where skills were applied to address pressing client mission needs.<ul><li>Technical Solutions</li><li>Technical Assessments</li><li>Emerging Technology and Innovation</li></ul>Candidates will have supported initiatives across multiple IC organizational components, and must possess strong client, written and verbal communication skills. Candidates should have direct experience in several of the following technical disciplines, and be able to describe successful client results which flowed from the application of their efforts in these areas:<ul><li>Technology Assessments </li><li>Clandestine and Covert Communication technologies and application</li><li>Technical Collection Platforms</li><li>Collection Requirements and Development (National Intelligence Priorities Framework (NIPF)</li><li>Project Integration</li><li>Systems Engineering </li><li>Portfolio Management</li><li>Technical Policy Development</li><li>Intelligence Community Policy Development</li></ul><h4>Qualifications</h4><ul><li>Bachelor’s degree or higher</li><li>TS/SCI clearance with polygraph</li><li>Fifteen years within the Defense Intelligence Enterprise and/or Intelligence Community</li><li>Demonstrated on-the-job experience and expertise in technical operations, technical collection and technical services. This includes technical assessment, gaps/needs assessments, how to identify required changes, posit multiple solutions, and provide guidance to senior executives that will affect outcomes.</li><li>Demonstrated on-the-job experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.</li></ul><h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

LMI Consulting, LLC

Senior Technical Operations Advisor - TS/SCI with Polygraph Required

20-Nov-2023<h4>Senior Director of Development, Gift Planning, Faculty of Arts and Sciences</h4>Alumni Affairs and Development 64420BRJob SummaryAlumni Affairs and Development (AA&amp;D) Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas. Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&amp;D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work. AA&amp;D is comprised of the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&amp;D Resources, the Harvard Alumni Association (HAA), and the Office of the Vice President (OVP). This newly refreshed opportunity is part of the growing Faculty of Arts and Sciences Development team and will complement an existing spirit of collaboration and entrepreneurship, along with a culture of aspirational thinking in support of a strong mission. The Senior Director of Gift Planning, a full-time exempt position, reports to the Executive Director of Development, Major Gifts and serves as a leader and senior fundraiser on the team. The incumbent will lead a team which not only generates philanthropic support from assigned prospect portfolios but will contribute to a culture that includes celebration, innovation, risk-taking, and best practices. This person will cultivate and support long-term relationships with donors, and partner with colleagues across FAS Development to maximize philanthropic support of the FAS through the creative and effective use of gift planning strategies.&nbsp; As a strong collaborator and team leader, this person will work closely with the entire FAS Development Team and the University Development Office (UDO), to lead a strategic and high-performing planned giving program.&nbsp;Position Description<ul><li>Responsible for working collaboratively across the organization and in partnership with all leadership to develop FAS Development’s overall Gift Planning strategy. This includes annual and multi-year work plans which leverage the expertise of the Gift Planning team to maximize philanthropic support at the principal and major gift levels, and through the reunions and classes work deployed by the Harvard College Fund.&nbsp;&nbsp;</li><li>Leads a team of Gift Planning professionals who work individually and in collaboration with FAS gift officers to: research appropriate planned giving vehicles for prospective donors, develop gift illustrations and proposals, contribute to prospect strategy development, and meet with donors and their advisors alone or in collaboration with other gifts officers to assist in the development of planned giving opportunities and the closure of gifts.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Develops and executes strategies to increase familiarity and fluency with gift planning vehicles among our staff and donor community.&nbsp;&nbsp;</li></ul><ul><li>Manages a portfolio of planned gift prospects at various stages of their relationship with Harvard. This includes prospect strategy development, cultivation, solicitation, and stewardship. Strategy is frequently set in conjunction with other development officers across FAS Development and the University Development Office. Leads the development and execution of strategies with these prospects and ensures that relevant FAS and UDO colleagues are consistently involved and informed.&nbsp;</li><li>Collaborates with colleagues in Research and Prospect Management to identify planned giving prospects.&nbsp; Works closely with colleagues in Communications and Direct Marketing to develop gift planning marketing and stewardship plans, as well as gift planning collateral materials.&nbsp;</li><li>Oversees the John Harvard Society, the comprehensive bequest and testamentary gift program, and partners with staff and alumni volunteer leadership to promote legacy giving/bequest intentions among Harvard alumni.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Collaborates with colleagues in the University Planned Giving Office, Alumni and Development Services, Harvard Management Company, and the Office of General Counsel and external legal counsel to maintain and update administrative procedures for planned gifts. Ensures accurate processing and administration of charitable trust and life income gift assets, documentation, disclosure requirements, and associated contemporaneous acknowledgement and crediting. Serves on the Trust Advisory Committee of HMC. Assists in creating gift acceptance guidelines and crediting policies for the FAS. Maintains trust specimens and planned giving/life income plan materials. Stays informed on legislative and tax changes affecting planned giving and keeps staff informed of relevant changes.&nbsp;&nbsp;</li><li>Remains up to date on current issues relating to the gift planning profession through the National Committee on Planned Giving (NCPG), the Planned Giving Group of New England (PGGNEW), Canaras, Ivy/Stanford/MIT Director’s meetings, professional journals, seminars, conferences and workshops. Maintains a professional external presence in the planned giving community and with allied professionals.&nbsp;&nbsp;</li><li>Other appropriate duties that arise.&nbsp;</li></ul>Basic Qualifications<ul><li>A bachelor’s degree and at least 12 years of gift planning or fundraising experience, or comparable work experience gained within the legal or financial professions.</li><li>Excellent verbal and written communication skills. </li><li>Travel and some overnight and weekend work is required.&nbsp;</li></ul>Additional Qualifications and Skills<ul><li>Has ability to think strategically and innovatively, to develop new ideas, and to gain stakeholder buy-in, which results in the successful execution of new plans and programs.&nbsp;</li><li>Is committed to an organizational culture of collaboration and respect.&nbsp; Possesses a supportive and accessible leadership style which inspires individuals to hold themselves to the highest expectations. Gives consistent, timely feedback and positive reinforcement to foster a culture of learning and development.&nbsp; Has the ability to lead and motivate direct reports and to lead with influence across different departments.&nbsp;</li><li>Has demonstrated success in employing complex gift planning and/or tax strategies with high-net- worth individuals and their advisors as a fundraiser or advisor.&nbsp;</li><li>Is agile, adaptable, and comfortable with ambiguity.&nbsp; Models a positive and calm response to challenges and change. Is committed to continuous improvement and growth, personally, and for their team.&nbsp;&nbsp;</li><li>Is a natural relationship builder who is solution-focused and exhibits exceptional active listening skills.&nbsp;</li></ul><ul><li>Possesses a sophisticated understanding of planned giving outreach, solicitation, and stewardship approaches.&nbsp;</li><li>Has ability to respectfully and adeptly communicate, interact, and facilitate conversations with high-level prospects and donors.&nbsp;</li><li>Is committed to fostering a diverse and inclusive workplace.&nbsp;</li><li>Possesses the ability to think strategically and creatively.&nbsp; Demonstrates excellent critical thinking and analysis skills.&nbsp;&nbsp;</li></ul>Additional Information<ul><li>This position requires a 6 month orientation and review period.</li><li>Please include a cover letter with your application.</li></ul>To learn more about the AA&amp;D team, please visit our Careers site at&nbsp;<a href="https://alumni.harvard.edu/careers" target="_blank">https://alumni.harvard.edu/careers</a> To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion &amp; Belonging at&nbsp;<a href="https://dib.harvard.edu/" target="_blank">https://dib.harvard.edu/</a>. Accommodations:&nbsp;Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know. COVID 19 Vaccination Information:&nbsp;The health of our workforce is a priority for Harvard University.&nbsp; With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines. Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionAlumni Affairs and Development Department Office LocationUSA - MA - Harvard Job Code302061 Development Manager Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade061DepartmentAlumni Affairs and DevelopmentUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningEducation, IdentityCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-JP1

Harvard University FAS Human Resources

Senior Director of Development, Gift Planning, Faculty of Arts and Sciences

Job Description:Founded in 1979, The Chicago School of Professional Psychology is an independent professional school with a dynamic student body and professionally accomplished faculty. Our curriculum and training opportunities prepare graduates to deliver outstanding professional services emphasizing the ability to understand and work with diverse populations.Position Summary:Our Southern California campuses are seeking a part-time licensed clinical psychologist whose primary responsibility will be to provide individual supervision to practicum students.&nbsp; Supervisors will be required to meet with their assigned supervisee a minimum of one hour/week and provide clinical supervision regarding the student’s clinical work at their practicum site.&nbsp; The supervisor will report to the Campus Director of the Office of Placement and Training for the Southern California Campuses.&nbsp;Principal Duties:<ul><li>Meet with students (supervisees) at least one hour per week (not to exceed two hours/week)</li><li>Review student clinical notes and testing reports and provide feedback to the student</li><li>Support students in developing their professional identity and clinical skills</li><li>Provide students with assistance regarding the selection, administration, and scoring of assessment tools</li><li>Support students in understanding the importance of ethics in clinical practice and identifying any potential ethical concerns</li><li>Integrate diversity in the assessment, conceptualization, and treatment of clients</li><li>Support students in writing well-organized and clear psychological reports</li><li>Maintain strict confidentiality with regard to client information</li><li>Behave in a collegial and professional manner with all members of TCSPP community and adhere to the highest professional conduct and ethical standards</li><li>Other duties as assigned</li></ul>Position Qualifications:<ul><li>A doctorate degree in Psychology from an APA-accredited program</li><li>Must be a licensed psychologist</li><li>Experience supervising doctoral-level students in a clinical setting</li><li>Experience with psychological testing and report writing</li><li>Excellent organizational, interpersonal, and communication skills</li></ul>For more information about The Chicago School of Professional Psychology visit <a href="http://www.thechicagoschool.edu" target="_blank">www.thechicagoschool.edu</a>.The Chicago School of Professional Psychology is an affiliate of TCS Education System. For more information about TCS Education System visit <a href="http://www.tcsedsystem.org" target="_blank">www.tcsedsystem.org</a>.Compensation &amp; BenefitsThis opportunity is budgeted at $$50.00 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.<a href="https://www.thechicagoschool.edu/career-opportunities/" target="_blank">https://www.thechicagoschool.edu/career-opportunities/</a>The Chicago School is an Equal Opportunity Employer.Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.

Clinical Supervisor

POSTING NUMBER:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;N128-2324POSTING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;June 21, 2023CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Until filledPOSITION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IT Operations Support ManagerREPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Chief Innovation OfficerLOCATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Districtwide&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;PRIMARY FUNCTIONS: The position requires a hands-on technical leader who is responsible for facilitating, organizing, maintaining, and managing a high call completion rate and maintain a high level of customer satisfaction for the City of Hartford and Hartford Public Schools end user community.TYPICAL DUTIES AND RESPONSIBILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Successfully manage the day-to-day operational effectiveness of the Support Services team and coordinate job schedules.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversees and manages the service call volumes for Desktop Technicians and Help Desk staff.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide a high level of customer service by executing methodologies and processes to improve call resolutions, manage expectations and develop strong and stable internal relationships.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advises clients of requirements, availability of service, modes of access, as well as sources for equipment and training.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Serve as focal point for customer concerns.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Documents client support requests, evaluates results, and strives for continuous improvement in customer service.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Measure and track help desk metrics and streamline on-boarding processes of new hires.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Research and develop new processes to increase deployment process quality and performance.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to use data to report, analyze and make recommendations for help desk support improvements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform on-site inspections when necessary of equipment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Evaluates quality of service and makes recommendations for new software, equipment, upgrades, access, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze system and software program specifications to determine equipment and software requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Incorporates workflow needs and requirements into system development and coordinates best business practices into appropriate system workflow.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop test plans for new software and hardware implementation.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists in evaluating operational performance of system components (hardware, software and workflow).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participates in, or leads troubleshooting projects and be able to work in a cross functional team environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as assigned by SupervisorQUALIFICATIONS AND EXPERIENCE:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree in Information Systems, Computer Science, Business Computing or closely related field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of five (5) years of management experience that includes recruiting, mentoring, career development, performance management, leadership and or team building.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of eight (8) years in IT, customer service or other relevant operations settings.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with infrastructure and platform technologies such as M365, Google, Exchange Online,·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Five (5) Years of customer service experience in a call center environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer focused with experience and knowledge of help desk policies and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advanced knowledge of a variety of Information Technology concepts, practices, and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience utilizing ticketing / workflow systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Project management experience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with public school systems reporting needs and data requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a municipal or K-12 environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates advanced communication skills, reflecting sensitivity to tone, audience and organizational units.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deep knowledge and experience with common desktop, peripheral, mobile, virtualization, imaging, configuration, packaging, delivery, and network technologies necessary to build and deliver device and desktop services.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Desktop operating systems such as Windows, Mac OSX, Chrome OS, and iOS.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of service center technologies such as call centers and ticketing systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience administrating M365 and G Suite for Education.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT service desk processes including management of incidents and knowledge.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT support tools and practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience fostering relationships with end users and being a champion of service excellence.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong decision-making skills and ability to work effectively with client management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient experience managing cultural and/or organizational change.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that employees are highly engaged and satisfied.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong customer service and technical experience.SKILLS AND ABILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effective time management skills with an ability to work on a number of projects and tasks concurrently setting own agendas and effectively prioritizing work.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exceptional leadership skills with the ability to develop and communicate service-oriented vision that inspires and motivates staff and aligns to the IT and business strategy of the organization and its clients.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical and problem determination/resolution skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong verbal and written communication skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal skills, with the ability to dialogue, influence and work with others collaboratively and constructively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent Communicator.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Training system users.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Plan, organize, problem-solve, and think abstractly/conceptually.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct research into IT issues and products as required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work positively and collaboratively and build strong working relationships within the team.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage multiple tasks simultaneously and remain focused and positive when faced with unexpected situations and/or changing conditions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quickly learn, adapt and apply new technology, procedures and concepts.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop training materials and quick reference guides.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide in person training to staff in the use of enterprise wide applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Be agile per business needs and manage multiple priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Present ideas in business-friendly and user-friendly language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate simply, effective, and in a non-technical manner so that individuals who do not have a technical background can understand.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure accurate and timely resolution for assigned issues.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work independently without direction or guidance to research information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work effectively with customers, administration, and other technical staff to resolve technical problems quickly and efficiently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle multiple projects at once.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work under pressure, with challenging time constraints and changing deadlines and priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Periodically work extended and/or flexible schedule.SALARY AND TERMS OF EMPLOYMENT: 12-Months; Salary Grid Level – C735 ($95,755-$115,502)UNION AFFILIATION:HSSSA – Hartford Schools Support Supervisors AssociationAPPLICATION PROCEDURE:&nbsp;All current internal and external applicants must submit an online application.&nbsp;To apply, please visit&nbsp;<a href="https://app.hirenimble.com/jobs/hartford" target="_blank">https://app.hirenimble.com/jobs/hartford</a> and follow the appropriate link.Hartford Public Schools (Hartford, Connecticut) is a diverse community of educators and approximately 18,000 students attending 39 distinctive magnet, community, and neighborhood schools, located in the capital city of Connecticut.&nbsp;We are committed to being a leader in innovative urban education, cultivating equity and excellence for all of our students, closing the opportunity gaps, and preparing students for life, college, career, and success.&nbsp;&nbsp;&nbsp;HPS recruits and selects diverse professionals, who are committed to developing students’ individual, academic, social, and emotional capacities and growth within the classroom and beyond.&nbsp;Highly talented and qualified candidates with a passion for urban education, a commitment to our Hartford students, families, and community are strongly encouraged to apply immediately!Why Should You Choose Hartford Public Schools?Hartford Public Schools is seeking excellent candidates and wants to provide the best experience for you.&nbsp;We have put together a comprehensive package of benefits and incentives, including:● Competitive salary● Career growth opportunities● Tuition reimbursement● Rich health care plan&nbsp;● Professional developmentDiversity Among UsHartford Public Schools is a diverse community of scholars and educators.&nbsp;Among our 18,000 students, there are 90 languages spoken; 22% of our student population are English Learners.&nbsp;Over 85% of the population are students of color.&nbsp;At Hartford Public Schools, we are well above the national average for diverse teachers and administrators.&nbsp;Among our teachers and administrators, 27% and 47%, respectively, identify as people of color.&nbsp;&nbsp;Hartford is the Place for YouThe state of Connecticut is seated on the northeastern seaboard.&nbsp;Hartford is within an hour’s drive of the coastline and is centrally located between New York City and Boston.&nbsp;Hartford is one of America’s oldest and most historic cities, made up of 17 unique neighborhoods rich in history and diversity.&nbsp;It is commonly known as the “insurance capital” due to its prominence beginning in the 19th century as home to many of the most prestigious insurance companies in the U.S., many of which still call Hartford home today.&nbsp;The city features world-class museums, entertainment, and sports venues and is home to several major companies.&nbsp;An array of restaurants reflecting cuisines from all over the world attract people from far and wide, and more than 200 arts, heritage, and cultural organizations in the Hartford region provide hundreds of events year-round.&nbsp;In addition, several universities and colleges are in Hartford and the surrounding towns, allowing easy access to advanced degree programs.Position Subject to Available FundingAn Equal Employment Opportunity and Affirmative Action Employer, M/F/V/D

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