ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Role Responsibilities:- Acts as a role model at all times by demonstrating the core values.
- Facilitates the development and continuous improvement of our operating policies, processes and procedures; creating visibility and understanding for all levels of the organisation.
- Supports property teams to deliver on Greystar operational policies and procedures.
- Provides support to Community Managers as needed; ensuring understanding and compliance with policies and procedures.
- Works closely with the Systems teams in the business, to ensure technology is an enabler to business change and developed in line with our operating platform.
- Works closely with the Learning & Development function to ensure content for training is up to date and supports in understanding the core process of the operation.
- Ensures the future operation of the communities will comply with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
- Works in partnership with Regional Operations Mangers to collect and present local market data.
- Provides input on making rate recommendations based on market data and monitors payments
- Assists operations teams upon request with forecasts/budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
- Supports Community Managers upon request with financial and timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
- Works with property teams to deliver compliance with financial month end close and reporting.
- Works hand in hand with Health & Safety to drive a safety culture by putting in place appropriate health & safety and compliance activities including the incident reporting system
- Works with Estates Management to identify how planned and reactive maintenance systems will be implemented.
Role Scope:
- This role reports to the Sr. Operations Director, Multifamily
- This role will be required to travel to properties & developments
Key Relationships:
- Community Managers and Community Teams.
- Regional & Corporate Operations Team Members
- Estates Management Team
- Asset Management Team.
- Corporate Teams including HR, Finance, Systems, Sales & Marketing
About You
- Degree qualified or equivalent relevant experience.
- Strong proficiency in the use of Microsoft office packages including Word, Excel and Outlook.
- Strong proficiency in using business systems software
- Practical understanding of UK legislation relating to tenanted property and buildings management or UK Health & Safety laws relating to buildings management or relevant qualification would be advantageous
- Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.
- Strong commercial awareness and high level of capability and competence with financials.
- Detailed knowledge of Landlord/Tenant Legislation.
- A strong team player but capable of working autonomously and taking ownership.
- Excellent organisation skills with the ability to multi task and prioritise
- Excellent verbal and written communication skills
- Numerical skills necessary to complete the above activities.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
- Evidence of change management delivery (Desirable).
