Information Technology Outsourcing Management, Advisor

Join the Clean Energy Revolution

Become an Information Technology Outsourcing Management, Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you will be responsible for providing IT support services to meet SCE business needs in the IT Enterprise portfolio. You will provide oversight and strategic direction to the Managed Service Provider (MSP) to ensure efficient service delivery to finance business users. Additionally, you will manage the day-to-day responsibilities to support and maintain applications in the Enterprise portfolio, follow up on application services and problem escalations, and ensure customer satisfaction throughout the application service process. You will also communicate and coordinate with business and other IT teams and leadership to ensure appropriate integration of operational activities.

Key focus of role involves:

IT Service Delivery: Manage daily operations for SAP and finance applications, ensuring service quality and availability. Collaborate with Architects on product design and testing.  

Partnering with Managed Service Providers: Manage a team of service providers to ensure efficient systems operation. Oversee their performance to meet contractual obligations and SLAs. Analyze IT performance metrics, identify improvement areas, and implement solutions. Conduct periodic reviews, including weekly reports, monthly trend analysis, and QBRs.

Client Engagement: Manage business relationships and provide comprehensive customer support to ensure client satisfaction and strengthen relationships.

Compliance and Security: Ensure IT solutions stay in sync with regulatory requirements and data governance policies. Safeguard finance data security and integrity and acts as the day-to-day point of contact for both external and internal audit in IT SOX related matters

Vendor Relationship: Coordinate with external vendors and service providers to address bug fixes, enhancements, software updates, and complex technical issues. Ensure timely response and issue resolution as defined by vendor Service Level Agreements (SLA).  

Collaboration: Work closely with multi-functional teams, including IT, engineering, operations, vendor, and business partners, to understand requirements and deliver integrated solutions.

As an Information Technology Outsourcing Management, Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Oversees and ensures services are being delivered on time and upholds terms of the contract via governance
• Ensures software renewals are maintained and up to date with the latest software versions
• Collaborates with other IT teams to ensure appropriate integration of operational activities
• Analyzes and improves application service delivery to meet business needs
• Facilitates the resolution of application and operational issues with service providers
• Performs peer reviews on site visit documentation to ensure quality assurance
• Identifies risks and establishes controls on newly outsourced services and activities
• Conducts validation to ensure issues and risks noted during site visits are rectified or mitigated adequately and timely
• Analyzes and reports on operational health to business and IT leadership
• Provides technical expertise to ensure efficient service delivery to business users and to meet business expectations
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Seven or more years of experience with IT Operations in a managed services environment.

Preferred Qualifications

• Bachelor's degree or higher in Information Technology or related field.
• Experience with working/managing applications such as SAP FICO, PowerPlan, UI Planner and databases such as HANA, Oracle, and SQL. 
• Experience with the Agile workflow process and operating modes such as DevOps, Waterfall, Product Lines, Value Streams and SOX compliance.
• Experience with ITIL or other service management frameworks.
• Experience with having technical conversations or making technical presentations to both technical and non-technical audiences.
• Strong communication and interpersonal skills, with the ability to work effectively with finance professionals.
• Excellent problem-solving and troubleshooting skills.
• Experience working with managed IT outsourcing service providers.
• Experience and solid understanding of IT service management best practices and standards

Additional Information 

• This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.