E-Commerce Coordinator

Job Summary

Working under supervision of the E-Commerce Manager, the E-Commerce Coordinator supports day-to-day operations of the Getty e-commerce retail and wholesale websites.

Major Job Responsibilities

• Provide support for Getty's two e-commerce sites: direct retail and wholesale
• Oversee third-party fulfillment by maintaining inventory levels and product assortments
• Assist with day-to-day site maintenance and content changes
• Coordinate project list for all e-commerce development projects
• Coordinate workflow by setting schedules and priorities for projects
• Monitor and report on project progress
• Support website metric analysis by running reports for manager as necessary
• Generate daily and monthly sales reports
• Responsible for new product creation and ensuring accuracy of all product information on the sites
• Assist with maintaining inventory accuracy for online location
• Assist in gathering new product information from buyers
• Coordinate product photography
• Assist in the development and merchandise strategy for the online store
• Provide expertise and direction for the web fulfillment team on a daily basis as needed, including instructions for orders that require special handling and assisting with fulfillment as needed
• As the primary customer contact for online-related inquiries, demonstrate excellent customer service skills via phone and e-mail
• Provide support and follow-up for orders with risk assessment
• Maintain a calendar of e-blasts and other tools to routinely perpetuate and grow business
• Will be cross-trained in other areas of retail operations
• May be required to work weekends and holidays

Qualifications

• High school diploma/GED; Bachelor's degree preferred
• Minimum 3-4 years related experience

Knowledge, Skills and Abilities

• An ideal candidate will have project management experience with a solid background in the planning, prioritization, and execution of online projects
• Demonstrated success in following through and completing projects
• Excellent organizational skills and attention to detail
• Ability to deal with ambiguity and a changing environment
• Ability to handle multiple projects and deadlines concurrently
• Must be able to work independently as well as collaboratively with supervision
• Experience with web analytics tools like Google Analytics
• E-commerce experience in a non-profit environment (especially a museum setting) is preferred
• Must have excellent communication skills and interpersonal skills to work with staff, the public, and others outside the organization
• Demonstrate creativity in merchandising and marketing the online store
• Familiarity with word processing and spreadsheet software (Word & Excel)
• Working knowledge of Photoshop and experience creating basic web graphics such as banners is preferred
• Experience with digital photography and product photography is preferred