Customer Sales and Collections Representative

Howmet Aerospace in Rochester, NY, is seeking a dynamic and results-driven individual to join our team as a customer service representative with a dual focus on sales of manufactured parts and collections activities. The successful candidate will play a pivotal role in assisting customers with their part needs while also managing collections efforts for past due accounts. This position requires a balance of sales expertise, customer service skills, and a proactive approach to collections to contribute to the overall success of our organization.

Responsibilities:

• Assist customers in identifying and purchasing pre-manufactured parts from our inventory.
•  Provide detailed product information technical specifications and recommendations to meet customer needs. 
• Sell finished goods to reduce DOH 
• Meet or Exceed sales targets through effective communication and product knowledge.

Collections:

• Contact customers with past due accounts in a respectful and professional manner.
• Implement strategic collections approaches to recover outstanding balances while preserving positive customer relationships.
• Negotiate payment arrangements and work collaboratively with customers to find mutually beneficial solutions.

Customer Service/Sales:

• Provide excellent customer service by addressing inquiries, resolving issues related to orders, and ensuring a seamless purchasing experience.
• Sell already made finished goods to reduce DOH.
• Collaborate with other departments to ensure timely and accurate delivery of parts.

Documentation:

• Maintain meticulous records of customer interactions, sales transactions, and collection activities.
• Update customer accounts with relevant information, ensuring accuracy and completeness.

Communication:

• Effectively communicate with customers to understand their needs, provide updates on orders, and assist with any post-sales concerns.
• Collaborate with internal teams to streamline communication and address customer inquiries efficiently.

*Qualifications for Internal Candidates

• 3 years of experience in customer service and commercial sales, preferably in a technical or manufacturing industry.
• Strong communication and negotiation skills
• Ability to work independently and collaboratively within a team.
• Detail-oriented with excellent organizational skills.
• Familiarity with relevant software applications and tools.
• A Bachelor's Degree or equivalent work experience is required. 
• Additional education in business, sales or a related field is a plus.

Salary Range:

$63,500 to $76,000 depending on experience

If you are a customer-focused professional with a passion for sales and collections, we invite you to apply for this dynamic position. Join our team and contribute to our commitment to delivering exceptional customer service while ensuring the financial health of our organization.

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

About Howmet Aerospace

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at www.howmet.com/esg-report.

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Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.


If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com

The Howmet engines business produces world-class aerospace engine components, including investment castings, fasteners, rings and forgings. Our vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts enable the next generation of quieter, cleaner and more fuel-efficient aerospace engines. Able to supply more than 90% of structural and rotating aerospace engine components.